Syncly Blog

syncly is now soc2 type2 compliant
syncly is now soc2 type2 compliant
syncly is now soc2 type2 compliant

Syncly Update

Syncly Update

Announcing SOC 2® Type II Compliance

Announcing SOC 2® Type II Compliance

At Syncly, we are committed to ensuring we deliver the highest standards of security for our customers. One of the ways we’ve demonstrated this commitment is by pursuing SOC 2 Type II compliance.

At Syncly, we are committed to ensuring we deliver the highest standards of security for our customers. One of the ways we’ve demonstrated this commitment is by pursuing SOC 2 Type II compliance.

Alex Hong

Alex Hong

Dec 4, 2023

Dec 4, 2023

How to Scale your CXCS with AI
How to Scale your CXCS with AI
How to Scale your CXCS with AI

Blogs

Blogs

How to Scale your CX/CS with AI

How to Scale your CX/CS with AI

With leaders from both enterprise and startup world, we were able to get an inside look about how they are leveraging AI to scale their business and the CX/CS team.

With leaders from both enterprise and startup world, we were able to get an inside look about how they are leveraging AI to scale their business and the CX/CS team.

Alex Hong

Alex Hong

Nov 13, 2023

Nov 13, 2023

Syncly raises 3.3M
Syncly raises 3.3M
Syncly raises 3.3M

Blogs

Blogs

Syncly raises $3.3m to help cx teams transform customer feedback into actionable insight at scale

Syncly raises $3.3m to help cx teams transform customer feedback into actionable insight at scale

Today, we’re excited to announce our Seed round of $3.3m, and the public beta launch of Syncly! - an AI customer feedback analysis for the Customer Experience / Support and the Product team.

Today, we’re excited to announce our Seed round of $3.3m, and the public beta launch of Syncly! - an AI customer feedback analysis for the Customer Experience / Support and the Product team.

Joseph Lee (Co-Founder & CEO)

Joseph Lee (Co-Founder & CEO)

Nov 7, 2023

Nov 7, 2023

Roadmap Prioritization Hacks with Customer Feedback
Roadmap Prioritization Hacks with Customer Feedback
Roadmap Prioritization Hacks with Customer Feedback

Blogs

Blogs

Roadmap Prioritization Hacks with Customer Feedback

Roadmap Prioritization Hacks with Customer Feedback

In this article, I aim to delve into the concept of "Prioritizing customer feedback" by sharing insights gained from various teams that efficiently manage and analyze Customer Feedback to effectively incorporate it into products or services.

In this article, I aim to delve into the concept of "Prioritizing customer feedback" by sharing insights gained from various teams that efficiently manage and analyze Customer Feedback to effectively incorporate it into products or services.

Spring Park (Growth)

Spring Park (Growth)

Sep 19, 2023

Sep 19, 2023

syncly update automatic feedback summarization
syncly update automatic feedback summarization
syncly update automatic feedback summarization

Syncly Update

Syncly Update

Introducing Automatic Feedback Summarization

Introducing Automatic Feedback Summarization

Now, with Syncly, you can quickly grasp the essence of all your feedback in one glance, thanks to our new automatic summarization feature.

Now, with Syncly, you can quickly grasp the essence of all your feedback in one glance, thanks to our new automatic summarization feature.

Joseph Lee (CEO)

Joseph Lee (CEO)

Sep 1, 2023

Sep 1, 2023

syncly-navattic-best-practice-use-case
syncly-navattic-best-practice-use-case
syncly-navattic-best-practice-use-case

Blogs

Blogs

Replacing Notion with Syncly

Replacing Notion with Syncly

Customer Use Case: Navattic

Customer Use Case: Navattic

Alex Hong

Alex Hong

Aug 17, 2023

Aug 17, 2023

syncly update - linear integration
syncly update - linear integration
syncly update - linear integration

Blogs

Blogs

Introducing Linear Integration

Introducing Linear Integration

Now, you can easily send action items based on Customer insights to Linear and manage them seamlessly.

Now, you can easily send action items based on Customer insights to Linear and manage them seamlessly.

Joseph Lee (CEO)

Joseph Lee (CEO)

Jul 24, 2023

Jul 24, 2023

syncly update zapier integration
syncly update zapier integration
syncly update zapier integration

Blogs

Blogs

Introducing Syncly Integration with Zapier

Introducing Syncly Integration with Zapier

Now you can effortlessly retrieve customer feedback data from various sources to Syncly using Zapier integration.

Now you can effortlessly retrieve customer feedback data from various sources to Syncly using Zapier integration.

Joseph Lee (CEO)

Joseph Lee (CEO)

Jul 7, 2023

Jul 7, 2023

zendesk and syncly integration
zendesk and syncly integration
zendesk and syncly integration

Blogs

Blogs

Introducing Zendesk Integration

Introducing Zendesk Integration

Unleash the power of customer feedback analysis with the new Zendesk integration in Syncly.

Unleash the power of customer feedback analysis with the new Zendesk integration in Syncly.

Joseph Lee (CEO)

Joseph Lee (CEO)

Jun 29, 2023

Jun 29, 2023

5 lessons learned from y combinator
5 lessons learned from y combinator
5 lessons learned from y combinator

Team Story

Team Story

5 Lessons learned from YC

5 Lessons learned from YC

We believe the YC experience was crucial from Day 1 and we'd like to share 5 key lessons learned through this meaningful process.

We believe the YC experience was crucial from Day 1 and we'd like to share 5 key lessons learned through this meaningful process.

Joseph Lee (CEO)

Joseph Lee (CEO)

Jun 20, 2023

Jun 20, 2023

front and syncly integration
front and syncly integration
front and syncly integration

Syncly Update

Syncly Update

New Integration with Front

New Integration with Front

With just a single click, you can effortlessly connect Syncly with Front and start utilizing the chat or email data from your conversations with customers.

With just a single click, you can effortlessly connect Syncly with Front and start utilizing the chat or email data from your conversations with customers.

Joseph Lee (CEO)

Joseph Lee (CEO)

Jun 16, 2023

Jun 16, 2023

syncly task updated
syncly task updated
syncly task updated

Blogs

Blogs

Prioritize Tasks by Customer Impact

Prioritize Tasks by Customer Impact

With the latest update, we have introduced grouping functionality and fields to prioritize tasks, allowing for more efficient management.

With the latest update, we have introduced grouping functionality and fields to prioritize tasks, allowing for more efficient management.

Joseph Lee (CEO)

Joseph Lee (CEO)

Jun 1, 2023

Jun 1, 2023

what is embedding
what is embedding
what is embedding

AI

AI

Understanding Embedding: Enhancing Text Data Analysis with AI

Understanding Embedding: Enhancing Text Data Analysis with AI

In this article, we will talk about the concept of embedding, which is one of the important concepts in AI.

In this article, we will talk about the concept of embedding, which is one of the important concepts in AI.

Kyle Kim (AI Lead)

Kyle Kim (AI Lead)

May 26, 2023

May 26, 2023

syncly update insight
syncly update insight
syncly update insight

Blogs

Blogs

Prioritize customer feedback by impact

Prioritize customer feedback by impact

With this update, you can quickly identify the importance of trending issues by prioritizing them.

With this update, you can quickly identify the importance of trending issues by prioritizing them.

Joseph Lee (CEO)

Joseph Lee (CEO)

May 24, 2023

May 24, 2023

keyword tracker
keyword tracker
keyword tracker

Blogs

Blogs

Keyword Tracker

Keyword Tracker

You can now track keywords related to competitors, specific features, and more.

You can now track keywords related to competitors, specific features, and more.

Joseph Lee (CEO)

Joseph Lee (CEO)

May 19, 2023

May 19, 2023

syncly update category
syncly update category
syncly update category

Syncly Update

Syncly Update

Customer feedback Auto-Categorization

Customer feedback Auto-Categorization

In this update, we have added a model that automatically categorizes feedback data into 5 different categories.

In this update, we have added a model that automatically categorizes feedback data into 5 different categories.

Joseph Lee (CEO)

Joseph Lee (CEO)

May 8, 2023

May 8, 2023

How to export emails to CSV on Mac OS
How to export emails to CSV on Mac OS
How to export emails to CSV on Mac OS

Syncly Guide

Syncly Guide

How to export emails to CSV on Mac OS

How to export emails to CSV on Mac OS

In this comprehensive guide, we will show you how to effortlessly export your emails to a CSV file using the Mail, Script Editor, and Numbers app on Mac OS.

In this comprehensive guide, we will show you how to effortlessly export your emails to a CSV file using the Mail, Script Editor, and Numbers app on Mac OS.

Joseph Lee (CEO)

Joseph Lee (CEO)

Feb 10, 2023

Feb 10, 2023

how to turn customer feedback into actionable insights
how to turn customer feedback into actionable insights
how to turn customer feedback into actionable insights

Blogs

Blogs

How to turn Customer Feedback into actionable insights

How to turn Customer Feedback into actionable insights

In order to truly benefit from customer feedback, you need to know how to turn it into actionable insights that can drive business growth.

In order to truly benefit from customer feedback, you need to know how to turn it into actionable insights that can drive business growth.

Joseph Lee (CEO)

Joseph Lee (CEO)

Jan 23, 2023

Jan 23, 2023

Analytics tools for Improving CX Workflow
Analytics tools for Improving CX Workflow
Analytics tools for Improving CX Workflow

Blogs

Blogs

Analytics tools for Improving CX Workflow

Analytics tools for Improving CX Workflow

Analytics is a powerful tool for understanding customer behavior and identifying areas for improvement in the customer experience (CX) workflow.

Analytics is a powerful tool for understanding customer behavior and identifying areas for improvement in the customer experience (CX) workflow.

Joseph Lee (CEO)

Joseph Lee (CEO)

Jan 12, 2023

Jan 12, 2023

Blogs

Blogs

Using Feedback Analytics to Enhance Customer Experience Management

Using Feedback Analytics to Enhance Customer Experience Management

There are many different ways that feedback analytics can be used to enhance customer experience management.

There are many different ways that feedback analytics can be used to enhance customer experience management.

Joseph Lee (CEO)

Joseph Lee (CEO)

Jan 2, 2023

Jan 2, 2023

How SaaS Companies collect User Feedback in open online spaces
How SaaS Companies collect User Feedback in open online spaces
How SaaS Companies collect User Feedback in open online spaces

Blogs

Blogs

How SaaS Companies collect User Feedback in open online spaces

How SaaS Companies collect User Feedback in open online spaces

To get a better understanding of how these companies are collecting user feedback in open online spaces, we'd like to highlight some of the most popular methods and tools.

To get a better understanding of how these companies are collecting user feedback in open online spaces, we'd like to highlight some of the most popular methods and tools.

Joseph Lee (CEO)

Joseph Lee (CEO)

Dec 22, 2022

Dec 22, 2022

how to achieve plg with founder of sendbird
how to achieve plg with founder of sendbird
how to achieve plg with founder of sendbird

Blogs

Blogs

How to achieve PLG with Founder of Sendbird

How to achieve PLG with Founder of Sendbird

We were able to hear about the characteristics of B2B SaaS, which customers actually pay for, and what conditions a product with PLG attributes satisfies.

We were able to hear about the characteristics of B2B SaaS, which customers actually pay for, and what conditions a product with PLG attributes satisfies.

Joseph Lee (CEO)

Joseph Lee (CEO)

Oct 18, 2022

Oct 18, 2022

Get started with Syncly today

Sign up for a free trial

Book a Demo

Get started with Syncly today

Sign up for a free trial

Book a Demo

Get started with

Syncly today

Sign up for a free trial

Book a Demo