Syncly Blog
All Posts
Insights
Syncly Update
Best Practices
AI / NLP
Others
Insights
How Do You Implement Customer Feedback Analysis? A Systematic Approach
Apr 21, 2025
Luke Bae
Insights
How Do You Validate Customer Feedback? A Systematic Approach
Apr 17, 2025
Luke Bae
Insights
How to Analyze Customer Feedback: A 6-Step Process for Actionable Insights
Apr 11, 2025
Luke Bae
Insights
How to Measure Customer Feedback: A Systematic Approach
Apr 9, 2025
Luke Bae
Insights
What is an Example of Customer Analysis? A Practical Guide
Apr 4, 2025
Joseph Lee (CEO)
Insights
Five Methods to Validate Customer Feedback for Quality Insights
Mar 21, 2025
Joseph Lee (CEO)
Insights
How to Build a Customer Feedback Analysis Dataset: A Technical Guide
Mar 21, 2025
Joseph Lee (CEO)
Insights
Responding to Customer Feedback Effectively: Best Practices & Strategies
Mar 20, 2025
Luke Bae
Insights
The Role of AI in Customer Feedback Analysis: Transforming Insights
Mar 20, 2025
Luke Bae
Insights
What Is the Purpose of Feedback Analysis? Key Benefits & Methods
Mar 20, 2025
Joseph Lee (CEO)
Insights
Customer Feedback Analysis: A Step-by-Step Guide to Actionable Insights
Mar 13, 2025
Joseph Lee (CEO)
Insights
How to Create a Customer Feedback Analysis Report: Format & Templates
Mar 13, 2025
Luke Bae
Insights
Market Feedback Analysis Process: Step-by-Step Guide to Actionable Insights
Mar 11, 2025
Joseph Lee (CEO)
Insights
Boost Retention with Timely Feedback Actions
Jan 31, 2025
Luke Bae
Best Practice
How LG Electronics streamlined social listening with Syncly
Jan 30, 2025
Joseph Lee (CEO)
Insights
Unlock Customer Insights with Sentiment Analysis
Jan 20, 2025
Luke Bae
Insights
Scaling Smart: How CEOs Use Feedback for Business Growth
Jan 16, 2025
Luke Bae
Insights
Integrate AI for a Comprehensive Feedback Management System
Jan 9, 2025
Luke Bae
Insights
Belong: Revolutionizing Product Development Through Customer Feedback Intelligence
Jan 2, 2025
Luke Bae
Insights
Revealing Negative Feedback Trends with AI
Dec 30, 2024
Luke Bae
Insights
Why Marketing Campaigns Fail: Unlock Success with Feedback
Dec 27, 2024
Luke Bae
Insights
Why AI is the Ultimate Tool for Voice of Customer Reporting
Dec 23, 2024
Luke Bae
Insights
Tracking Customer Sentiment Across the Entire User Journey
Dec 23, 2024
Luke Bae
Insights
Hearing Every Voice: Speak's CX Journey to Drive Retention and Growth
Dec 19, 2024
Luke Bae
Insights
How Feedback Improves Cross-Department Collaboration
Dec 17, 2024
Luke Bae
Insights
AI-Powered Search: Finding the Needle in the Feedback Haystack
Dec 15, 2024
Luke Bae
Insights
Discover Actionable Insights from Customer Feedback with AI
Dec 15, 2024
Luke Bae
Insights
The Role of Sentiment Analysis in Modern Customer Service
Dec 9, 2024
Luke Bae
Insights
How AI Identifies the True Drivers behind Negative Customer Feedback
Dec 9, 2024
Luke Bae
Insights
Seamlessly Integrate AI to Enhance Customer Experience Management
Dec 2, 2024
Luke Bae
Insights
VOC Reporting: Elevate Your Customer Feedback Strategy
Dec 2, 2024
Luke Bae
Insights
Voice of the Customer Program Benefits You Can't Ignore
Nov 29, 2024
Luke Bae
Insights
Centralize and Categorize Customer Feedback for Better Decision Making
Nov 26, 2024
Luke Bae
Insights
Spotlight on Search AI: Smart Solutions for Customer Feedback
Nov 25, 2024
Luke Bae
Insights
Maximizing Customer Retention Through AI Feedback Analysis
Nov 25, 2024
Luke Bae
Insights
Minimize Customer Churn with Instant AI Analysis of Feedback
Nov 22, 2024
Luke Bae
Insights
Discover the Power of a Customer Experience Dashboard
Nov 21, 2024
Luke Bae
Our Journey
More Insights from Syncly's customer tour 2024: with Video Testimonials
Nov 19, 2024
Joseph Lee (CEO)
Insights
Uncover Hidden Negative Signals with Advanced Sentiment Analysis
Nov 11, 2024
Luke Bae
Insights
The Future of Customer Insights: AI in Action
Nov 11, 2024
Luke Bae
Insights
NPS Analysis Guide: Gain Customer Insights & Boost Retention
Nov 8, 2024
Luke Bae
Insights
How AI-Powered Insights Revolutionize Customer Feedback
Nov 4, 2024
Luke Bae
Insights
Transform Customer Experience with AI Feedback Analysis
Nov 4, 2024
Luke Bae
Insights
How AI Uncovers Hidden Customer Feedback Problems
Nov 1, 2024
Luke Bae
Insights
Ultimate Guide for Choosing Product Feedback Tools
Oct 28, 2024
Luke Bae
Syncly Update
Syncly Update: Workflows
Oct 23, 2024
Luke Bae
Insights
Best Voice of the Customer Tools in 2024
Oct 18, 2024
Luke Bae
Our Journey
6 Lessons learned from Syncly’s customer tour 2024
Oct 14, 2024
Joseph Lee (CEO)
Insights
Why Feedback Management is Key to Business Success
Oct 4, 2024
Luke Bae
Best Practice
How to deliver a top-notch member and patient experience throughout the user journey
Aug 23, 2024
Luke Bae
Best Practice
Gain full customer visibility throughout a long user journey with Syncly
Aug 16, 2024
Luke Bae
Our Journey
Webinar Recap: Highlights from “How to Proactively Understand Customer Sentiment Using AI
Jul 31, 2024
Luke Bae
Syncly Update
What’s new at Syncly: AI Search
Jul 23, 2024
Luke Bae
Insights
Making VoC (Voice of Customer) data flow to the right place
Jul 3, 2024
Joseph Lee (CEO)
Best Practice
Understanding Customer Reviews by Platform
Jun 13, 2024
Alex Hong
Best Practice
Voice of the Customers Initiative with Syncly AI
May 28, 2024
Alex Hong
Best Practice
Tailoring GenAI to customer needs through Syncly AI
May 7, 2024
Alex Hong
Syncly Update
What’s new at Syncly: Customer AI
Apr 26, 2024
Joseph Lee (CEO)
Best Practice
Preventing churn with dynamic sentiment analysis
Apr 8, 2024
Alex Hong / Claire Cho
Syncly Update
Launching Insight beta
Apr 4, 2024
Joseph Lee (CEO)
Best Practice
Replacing Productboard with Syncly
Mar 21, 2024
Claire Cho
Best Practice
Building Single Source of Truth from hundreds of channels on Discord
Mar 13, 2024
Claire Cho
Syncly Update
Syncly Update : Dynamic Sentiment Analysis
Mar 11, 2024
Joseph Lee (CEO)
Insights
Zendesk CX Trends 2024 Highlights and Implications
Mar 6, 2024
Gon Lee
Our Journey
BTS: How We secured Product of the Day on ProductHunt?
Feb 23, 2024
Claire Cho
Syncly Update
Announcing SOC 2® Type II Compliance
Dec 4, 2023
Alex Hong
Our Journey
How to Scale your CX/CS with AI
Nov 13, 2023
Alex Hong
Our Journey
Syncly raises $3.3m to help cx teams transform customer feedback into actionable insight at scale
Nov 7, 2023
Joseph Lee (Co-Founder & CEO)
Insights
Roadmap Prioritization Hacks with Customer Feedback
Sep 19, 2023
Spring Park (Growth)
Syncly Update
Introducing Automatic Feedback Summarization
Sep 1, 2023
Joseph Lee (CEO)
Best Practice
Replacing Notion with Syncly
Aug 17, 2023
Alex Hong
Syncly Update
Introducing Linear Integration
Jul 24, 2023
Joseph Lee (CEO)
Syncly Update
Introducing Syncly Integration with Zapier
Jul 7, 2023
Joseph Lee (CEO)
Syncly Update
Introducing Zendesk Integration
Jun 29, 2023
Joseph Lee (CEO)
Our Journey
5 Lessons learned from YC
Jun 20, 2023
Joseph Lee (CEO)
Syncly Update
New Integration with Front
Jun 16, 2023
Joseph Lee (CEO)
Syncly Update
Prioritize Tasks by Customer Impact
Jun 1, 2023
Joseph Lee (CEO)
AI/NLP
Understanding Embedding: Enhancing Text Data Analysis with AI
May 26, 2023
Kyle Kim (AI Lead)
Syncly Update
Prioritize customer feedback by impact
May 24, 2023
Joseph Lee (CEO)
Syncly Update
Keyword Tracker
May 19, 2023
Joseph Lee (CEO)
Syncly Update
Customer feedback Auto-Categorization
May 8, 2023
Joseph Lee (CEO)
Syncly Update
How to export emails to CSV on Mac OS
Feb 10, 2023
Joseph Lee (CEO)
Insights
How to turn Customer Feedback into actionable insights
Jan 23, 2023
Joseph Lee (CEO)
Insights
Analytics tools for Improving CX Workflow
Jan 12, 2023
Joseph Lee (CEO)
Insights
Using Feedback Analytics to Enhance Customer Experience Management
Jan 2, 2023
Joseph Lee (CEO)
Insights
How SaaS Companies collect User Feedback in open online spaces
Dec 22, 2022
Joseph Lee (CEO)
Insights
How to achieve PLG with Founder of Sendbird
Oct 18, 2022
Joseph Lee (CEO)
Syncly Blog
All Posts
Insights
Syncly Update
Best Practices
AI / NLP
Others
Insights
How Do You Implement Customer Feedback Analysis? A Systematic Approach
Apr 21, 2025
Luke Bae
Insights
How Do You Validate Customer Feedback? A Systematic Approach
Apr 17, 2025
Luke Bae
Insights
How to Analyze Customer Feedback: A 6-Step Process for Actionable Insights
Apr 11, 2025
Luke Bae
Insights
How to Measure Customer Feedback: A Systematic Approach
Apr 9, 2025
Luke Bae
Insights
What is an Example of Customer Analysis? A Practical Guide
Apr 4, 2025
Joseph Lee (CEO)
Insights
Five Methods to Validate Customer Feedback for Quality Insights
Mar 21, 2025
Joseph Lee (CEO)
Insights
How to Build a Customer Feedback Analysis Dataset: A Technical Guide
Mar 21, 2025
Joseph Lee (CEO)
Insights
Responding to Customer Feedback Effectively: Best Practices & Strategies
Mar 20, 2025
Luke Bae
Insights
The Role of AI in Customer Feedback Analysis: Transforming Insights
Mar 20, 2025
Luke Bae
Insights
What Is the Purpose of Feedback Analysis? Key Benefits & Methods
Mar 20, 2025
Joseph Lee (CEO)
Insights
Customer Feedback Analysis: A Step-by-Step Guide to Actionable Insights
Mar 13, 2025
Joseph Lee (CEO)
Insights
How to Create a Customer Feedback Analysis Report: Format & Templates
Mar 13, 2025
Luke Bae
Insights
Market Feedback Analysis Process: Step-by-Step Guide to Actionable Insights
Mar 11, 2025
Joseph Lee (CEO)
Insights
Boost Retention with Timely Feedback Actions
Jan 31, 2025
Luke Bae
Best Practice
How LG Electronics streamlined social listening with Syncly
Jan 30, 2025
Joseph Lee (CEO)
Insights
Unlock Customer Insights with Sentiment Analysis
Jan 20, 2025
Luke Bae
Insights
Scaling Smart: How CEOs Use Feedback for Business Growth
Jan 16, 2025
Luke Bae
Insights
Integrate AI for a Comprehensive Feedback Management System
Jan 9, 2025
Luke Bae
Insights
Belong: Revolutionizing Product Development Through Customer Feedback Intelligence
Jan 2, 2025
Luke Bae
Insights
Revealing Negative Feedback Trends with AI
Dec 30, 2024
Luke Bae
Insights
Why Marketing Campaigns Fail: Unlock Success with Feedback
Dec 27, 2024
Luke Bae
Insights
Why AI is the Ultimate Tool for Voice of Customer Reporting
Dec 23, 2024
Luke Bae
Insights
Tracking Customer Sentiment Across the Entire User Journey
Dec 23, 2024
Luke Bae
Insights
Hearing Every Voice: Speak's CX Journey to Drive Retention and Growth
Dec 19, 2024
Luke Bae
Insights
How Feedback Improves Cross-Department Collaboration
Dec 17, 2024
Luke Bae
Insights
AI-Powered Search: Finding the Needle in the Feedback Haystack
Dec 15, 2024
Luke Bae
Insights
Discover Actionable Insights from Customer Feedback with AI
Dec 15, 2024
Luke Bae
Insights
The Role of Sentiment Analysis in Modern Customer Service
Dec 9, 2024
Luke Bae
Insights
How AI Identifies the True Drivers behind Negative Customer Feedback
Dec 9, 2024
Luke Bae
Insights
Seamlessly Integrate AI to Enhance Customer Experience Management
Dec 2, 2024
Luke Bae
Insights
VOC Reporting: Elevate Your Customer Feedback Strategy
Dec 2, 2024
Luke Bae
Insights
Voice of the Customer Program Benefits You Can't Ignore
Nov 29, 2024
Luke Bae
Insights
Centralize and Categorize Customer Feedback for Better Decision Making
Nov 26, 2024
Luke Bae
Insights
Spotlight on Search AI: Smart Solutions for Customer Feedback
Nov 25, 2024
Luke Bae
Insights
Maximizing Customer Retention Through AI Feedback Analysis
Nov 25, 2024
Luke Bae
Insights
Minimize Customer Churn with Instant AI Analysis of Feedback
Nov 22, 2024
Luke Bae
Insights
Discover the Power of a Customer Experience Dashboard
Nov 21, 2024
Luke Bae
Our Journey
More Insights from Syncly's customer tour 2024: with Video Testimonials
Nov 19, 2024
Joseph Lee (CEO)
Insights
Uncover Hidden Negative Signals with Advanced Sentiment Analysis
Nov 11, 2024
Luke Bae
Insights
The Future of Customer Insights: AI in Action
Nov 11, 2024
Luke Bae
Insights
NPS Analysis Guide: Gain Customer Insights & Boost Retention
Nov 8, 2024
Luke Bae
Insights
How AI-Powered Insights Revolutionize Customer Feedback
Nov 4, 2024
Luke Bae
Insights
Transform Customer Experience with AI Feedback Analysis
Nov 4, 2024
Luke Bae
Insights
How AI Uncovers Hidden Customer Feedback Problems
Nov 1, 2024
Luke Bae
Insights
Ultimate Guide for Choosing Product Feedback Tools
Oct 28, 2024
Luke Bae
Syncly Update
Syncly Update: Workflows
Oct 23, 2024
Luke Bae
Insights
Best Voice of the Customer Tools in 2024
Oct 18, 2024
Luke Bae
Our Journey
6 Lessons learned from Syncly’s customer tour 2024
Oct 14, 2024
Joseph Lee (CEO)
Insights
Why Feedback Management is Key to Business Success
Oct 4, 2024
Luke Bae
Best Practice
How to deliver a top-notch member and patient experience throughout the user journey
Aug 23, 2024
Luke Bae
Best Practice
Gain full customer visibility throughout a long user journey with Syncly
Aug 16, 2024
Luke Bae
Our Journey
Webinar Recap: Highlights from “How to Proactively Understand Customer Sentiment Using AI
Jul 31, 2024
Luke Bae
Syncly Update
What’s new at Syncly: AI Search
Jul 23, 2024
Luke Bae
Insights
Making VoC (Voice of Customer) data flow to the right place
Jul 3, 2024
Joseph Lee (CEO)
Best Practice
Understanding Customer Reviews by Platform
Jun 13, 2024
Alex Hong
Best Practice
Voice of the Customers Initiative with Syncly AI
May 28, 2024
Alex Hong
Best Practice
Tailoring GenAI to customer needs through Syncly AI
May 7, 2024
Alex Hong
Syncly Update
What’s new at Syncly: Customer AI
Apr 26, 2024
Joseph Lee (CEO)
Best Practice
Preventing churn with dynamic sentiment analysis
Apr 8, 2024
Alex Hong / Claire Cho
Syncly Update
Launching Insight beta
Apr 4, 2024
Joseph Lee (CEO)
Best Practice
Replacing Productboard with Syncly
Mar 21, 2024
Claire Cho
Best Practice
Building Single Source of Truth from hundreds of channels on Discord
Mar 13, 2024
Claire Cho
Syncly Update
Syncly Update : Dynamic Sentiment Analysis
Mar 11, 2024
Joseph Lee (CEO)
Insights
Zendesk CX Trends 2024 Highlights and Implications
Mar 6, 2024
Gon Lee
Our Journey
BTS: How We secured Product of the Day on ProductHunt?
Feb 23, 2024
Claire Cho
Syncly Update
Announcing SOC 2® Type II Compliance
Dec 4, 2023
Alex Hong
Our Journey
How to Scale your CX/CS with AI
Nov 13, 2023
Alex Hong
Our Journey
Syncly raises $3.3m to help cx teams transform customer feedback into actionable insight at scale
Nov 7, 2023
Joseph Lee (Co-Founder & CEO)
Insights
Roadmap Prioritization Hacks with Customer Feedback
Sep 19, 2023
Spring Park (Growth)
Syncly Update
Introducing Automatic Feedback Summarization
Sep 1, 2023
Joseph Lee (CEO)
Best Practice
Replacing Notion with Syncly
Aug 17, 2023
Alex Hong
Syncly Update
Introducing Linear Integration
Jul 24, 2023
Joseph Lee (CEO)
Syncly Update
Introducing Syncly Integration with Zapier
Jul 7, 2023
Joseph Lee (CEO)
Syncly Update
Introducing Zendesk Integration
Jun 29, 2023
Joseph Lee (CEO)
Our Journey
5 Lessons learned from YC
Jun 20, 2023
Joseph Lee (CEO)
Syncly Update
New Integration with Front
Jun 16, 2023
Joseph Lee (CEO)
Syncly Update
Prioritize Tasks by Customer Impact
Jun 1, 2023
Joseph Lee (CEO)
AI/NLP
Understanding Embedding: Enhancing Text Data Analysis with AI
May 26, 2023
Kyle Kim (AI Lead)
Syncly Update
Prioritize customer feedback by impact
May 24, 2023
Joseph Lee (CEO)
Syncly Update
Keyword Tracker
May 19, 2023
Joseph Lee (CEO)
Syncly Update
Customer feedback Auto-Categorization
May 8, 2023
Joseph Lee (CEO)
Syncly Update
How to export emails to CSV on Mac OS
Feb 10, 2023
Joseph Lee (CEO)
Insights
How to turn Customer Feedback into actionable insights
Jan 23, 2023
Joseph Lee (CEO)
Insights
Analytics tools for Improving CX Workflow
Jan 12, 2023
Joseph Lee (CEO)
Insights
Using Feedback Analytics to Enhance Customer Experience Management
Jan 2, 2023
Joseph Lee (CEO)
Insights
How SaaS Companies collect User Feedback in open online spaces
Dec 22, 2022
Joseph Lee (CEO)
Insights
How to achieve PLG with Founder of Sendbird
Oct 18, 2022
Joseph Lee (CEO)
Syncly Blog
All
Insights
Syncly Updates
Our Journey
Best Practices
AI / NLP
Insights
How Do You Implement Customer Feedback Analysis? A Systematic Approach
Apr 21, 2025
Insights
How Do You Validate Customer Feedback? A Systematic Approach
Apr 17, 2025
Insights
How to Analyze Customer Feedback: A 6-Step Process for Actionable Insights
Apr 11, 2025
Insights
How to Measure Customer Feedback: A Systematic Approach
Apr 9, 2025
Insights
What is an Example of Customer Analysis? A Practical Guide
Apr 4, 2025
Insights
Five Methods to Validate Customer Feedback for Quality Insights
Mar 21, 2025
Insights
How to Build a Customer Feedback Analysis Dataset: A Technical Guide
Mar 21, 2025
Insights
Responding to Customer Feedback Effectively: Best Practices & Strategies
Mar 20, 2025
Insights
The Role of AI in Customer Feedback Analysis: Transforming Insights
Mar 20, 2025
Insights
What Is the Purpose of Feedback Analysis? Key Benefits & Methods
Mar 20, 2025
Insights
Customer Feedback Analysis: A Step-by-Step Guide to Actionable Insights
Mar 13, 2025
Insights
How to Create a Customer Feedback Analysis Report: Format & Templates
Mar 13, 2025
Insights
Market Feedback Analysis Process: Step-by-Step Guide to Actionable Insights
Mar 11, 2025
Insights
Boost Retention with Timely Feedback Actions
Jan 31, 2025
Best Practice
How LG Electronics streamlined social listening with Syncly
Jan 30, 2025
Insights
Unlock Customer Insights with Sentiment Analysis
Jan 20, 2025
Insights
Scaling Smart: How CEOs Use Feedback for Business Growth
Jan 16, 2025
Insights
Integrate AI for a Comprehensive Feedback Management System
Jan 9, 2025
Insights
Revealing Negative Feedback Trends with AI
Dec 30, 2024
Insights
Why Marketing Campaigns Fail: Unlock Success with Feedback
Dec 27, 2024
Insights
Why AI is the Ultimate Tool for Voice of Customer Reporting
Dec 23, 2024
Insights
Tracking Customer Sentiment Across the Entire User Journey
Dec 23, 2024
Insights
How Feedback Improves Cross-Department Collaboration
Dec 17, 2024
Insights
AI-Powered Search: Finding the Needle in the Feedback Haystack
Dec 15, 2024
Insights
Discover Actionable Insights from Customer Feedback with AI
Dec 15, 2024
Insights
The Role of Sentiment Analysis in Modern Customer Service
Dec 9, 2024
Insights
How AI Identifies the True Drivers behind Negative Customer Feedback
Dec 9, 2024
Insights
Seamlessly Integrate AI to Enhance Customer Experience Management
Dec 2, 2024
Insights
VOC Reporting: Elevate Your Customer Feedback Strategy
Dec 2, 2024
Insights
Voice of the Customer Program Benefits You Can't Ignore
Nov 29, 2024
Insights
Centralize and Categorize Customer Feedback for Better Decision Making
Nov 26, 2024
Insights
Spotlight on Search AI: Smart Solutions for Customer Feedback
Nov 25, 2024
Insights
Maximizing Customer Retention Through AI Feedback Analysis
Nov 25, 2024
Insights
Minimize Customer Churn with Instant AI Analysis of Feedback
Nov 22, 2024
Insights
Discover the Power of a Customer Experience Dashboard
Nov 21, 2024
Our Journey
More Insights from Syncly's customer tour 2024: with Video Testimonials
Nov 19, 2024
Insights
Uncover Hidden Negative Signals with Advanced Sentiment Analysis
Nov 11, 2024
Insights
The Future of Customer Insights: AI in Action
Nov 11, 2024
Insights
NPS Analysis Guide: Gain Customer Insights & Boost Retention
Nov 8, 2024
Insights
How AI-Powered Insights Revolutionize Customer Feedback
Nov 4, 2024
Insights
Transform Customer Experience with AI Feedback Analysis
Nov 4, 2024
Insights
How AI Uncovers Hidden Customer Feedback Problems
Nov 1, 2024
Insights
Ultimate Guide for Choosing Product Feedback Tools
Oct 28, 2024
Syncly Update
Syncly Update: Workflows
Oct 23, 2024
Insights
Best Voice of the Customer Tools in 2024
Oct 18, 2024
Our Journey
6 Lessons learned from Syncly’s customer tour 2024
Oct 14, 2024
Insights
Why Feedback Management is Key to Business Success
Oct 4, 2024
Best Practice
How to deliver a top-notch member and patient experience throughout the user journey
Aug 23, 2024
Best Practice
Gain full customer visibility throughout a long user journey with Syncly
Aug 16, 2024
Our Journey
Webinar Recap: Highlights from “How to Proactively Understand Customer Sentiment Using AI
Jul 31, 2024
Syncly Update
What’s new at Syncly: AI Search
Jul 23, 2024
Insights
Making VoC (Voice of Customer) data flow to the right place
Jul 3, 2024
Best Practice
Understanding Customer Reviews by Platform
Jun 13, 2024
Best Practice
Voice of the Customers Initiative with Syncly AI
May 28, 2024
Best Practice
Tailoring GenAI to customer needs through Syncly AI
May 7, 2024
Syncly Update
What’s new at Syncly: Customer AI
Apr 26, 2024
Best Practice
Preventing churn with dynamic sentiment analysis
Apr 8, 2024
Syncly Update
Launching Insight beta
Apr 4, 2024
Best Practice
Replacing Productboard with Syncly
Mar 21, 2024
Best Practice
Building Single Source of Truth from hundreds of channels on Discord
Mar 13, 2024
Syncly Update
Syncly Update : Dynamic Sentiment Analysis
Mar 11, 2024
Insights
Zendesk CX Trends 2024 Highlights and Implications
Mar 6, 2024
Our Journey
BTS: How We secured Product of the Day on ProductHunt?
Feb 23, 2024
Syncly Update
Announcing SOC 2® Type II Compliance
Dec 4, 2023
Our Journey
How to Scale your CX/CS with AI
Nov 13, 2023
Our Journey
Syncly raises $3.3m to help cx teams transform customer feedback into actionable insight at scale
Nov 7, 2023
Insights
Roadmap Prioritization Hacks with Customer Feedback
Sep 19, 2023
Syncly Update
Introducing Automatic Feedback Summarization
Sep 1, 2023
Best Practice
Replacing Notion with Syncly
Aug 17, 2023
Syncly Update
Introducing Linear Integration
Jul 24, 2023
Syncly Update
Introducing Syncly Integration with Zapier
Jul 7, 2023
Syncly Update
Introducing Zendesk Integration
Jun 29, 2023
Our Journey
5 Lessons learned from YC
Jun 20, 2023
Syncly Update
New Integration with Front
Jun 16, 2023
Syncly Update
Prioritize Tasks by Customer Impact
Jun 1, 2023
AI/NLP
Understanding Embedding: Enhancing Text Data Analysis with AI
May 26, 2023
Syncly Update
Prioritize customer feedback by impact
May 24, 2023
Syncly Update
Keyword Tracker
May 19, 2023
Syncly Update
Customer feedback Auto-Categorization
May 8, 2023
Syncly Update
How to export emails to CSV on Mac OS
Feb 10, 2023
Insights
How to turn Customer Feedback into actionable insights
Jan 23, 2023
Insights
Analytics tools for Improving CX Workflow
Jan 12, 2023
Insights
Using Feedback Analytics to Enhance Customer Experience Management
Jan 2, 2023
Insights
How SaaS Companies collect User Feedback in open online spaces
Dec 22, 2022
Insights
How to achieve PLG with Founder of Sendbird
Oct 18, 2022
Syncly Blog
All Posts
Insights
Syncly Update
Best Practices
AI / NLP
Others
Insights
How Do You Implement Customer Feedback Analysis? A Systematic Approach
Apr 21, 2025
Luke Bae
Insights
How Do You Validate Customer Feedback? A Systematic Approach
Apr 17, 2025
Luke Bae
Insights
How to Analyze Customer Feedback: A 6-Step Process for Actionable Insights
Apr 11, 2025
Luke Bae
Insights
How to Measure Customer Feedback: A Systematic Approach
Apr 9, 2025
Luke Bae
Insights
What is an Example of Customer Analysis? A Practical Guide
Apr 4, 2025
Joseph Lee (CEO)
Insights
Five Methods to Validate Customer Feedback for Quality Insights
Mar 21, 2025
Joseph Lee (CEO)
Insights
How to Build a Customer Feedback Analysis Dataset: A Technical Guide
Mar 21, 2025
Joseph Lee (CEO)
Insights
Responding to Customer Feedback Effectively: Best Practices & Strategies
Mar 20, 2025
Luke Bae
Insights
The Role of AI in Customer Feedback Analysis: Transforming Insights
Mar 20, 2025
Luke Bae
Insights
What Is the Purpose of Feedback Analysis? Key Benefits & Methods
Mar 20, 2025
Joseph Lee (CEO)
Insights
Customer Feedback Analysis: A Step-by-Step Guide to Actionable Insights
Mar 13, 2025
Joseph Lee (CEO)
Insights
How to Create a Customer Feedback Analysis Report: Format & Templates
Mar 13, 2025
Luke Bae
Insights
Market Feedback Analysis Process: Step-by-Step Guide to Actionable Insights
Mar 11, 2025
Joseph Lee (CEO)
Insights
Boost Retention with Timely Feedback Actions
Jan 31, 2025
Luke Bae
Best Practice
How LG Electronics streamlined social listening with Syncly
Jan 30, 2025
Joseph Lee (CEO)
Insights
Unlock Customer Insights with Sentiment Analysis
Jan 20, 2025
Luke Bae
Insights
Scaling Smart: How CEOs Use Feedback for Business Growth
Jan 16, 2025
Luke Bae
Insights
Integrate AI for a Comprehensive Feedback Management System
Jan 9, 2025
Luke Bae
Insights
Belong: Revolutionizing Product Development Through Customer Feedback Intelligence
Jan 2, 2025
Luke Bae
Insights
Revealing Negative Feedback Trends with AI
Dec 30, 2024
Luke Bae
Insights
Why Marketing Campaigns Fail: Unlock Success with Feedback
Dec 27, 2024
Luke Bae
Insights
Why AI is the Ultimate Tool for Voice of Customer Reporting
Dec 23, 2024
Luke Bae
Insights
Tracking Customer Sentiment Across the Entire User Journey
Dec 23, 2024
Luke Bae
Insights
Hearing Every Voice: Speak's CX Journey to Drive Retention and Growth
Dec 19, 2024
Luke Bae
Insights
How Feedback Improves Cross-Department Collaboration
Dec 17, 2024
Luke Bae
Insights
AI-Powered Search: Finding the Needle in the Feedback Haystack
Dec 15, 2024
Luke Bae
Insights
Discover Actionable Insights from Customer Feedback with AI
Dec 15, 2024
Luke Bae
Insights
The Role of Sentiment Analysis in Modern Customer Service
Dec 9, 2024
Luke Bae
Insights
How AI Identifies the True Drivers behind Negative Customer Feedback
Dec 9, 2024
Luke Bae
Insights
Seamlessly Integrate AI to Enhance Customer Experience Management
Dec 2, 2024
Luke Bae
Insights
VOC Reporting: Elevate Your Customer Feedback Strategy
Dec 2, 2024
Luke Bae
Insights
Voice of the Customer Program Benefits You Can't Ignore
Nov 29, 2024
Luke Bae
Insights
Centralize and Categorize Customer Feedback for Better Decision Making
Nov 26, 2024
Luke Bae
Insights
Spotlight on Search AI: Smart Solutions for Customer Feedback
Nov 25, 2024
Luke Bae
Insights
Maximizing Customer Retention Through AI Feedback Analysis
Nov 25, 2024
Luke Bae
Insights
Minimize Customer Churn with Instant AI Analysis of Feedback
Nov 22, 2024
Luke Bae
Insights
Discover the Power of a Customer Experience Dashboard
Nov 21, 2024
Luke Bae
Our Journey
More Insights from Syncly's customer tour 2024: with Video Testimonials
Nov 19, 2024
Joseph Lee (CEO)
Insights
Uncover Hidden Negative Signals with Advanced Sentiment Analysis
Nov 11, 2024
Luke Bae
Insights
The Future of Customer Insights: AI in Action
Nov 11, 2024
Luke Bae
Insights
NPS Analysis Guide: Gain Customer Insights & Boost Retention
Nov 8, 2024
Luke Bae
Insights
How AI-Powered Insights Revolutionize Customer Feedback
Nov 4, 2024
Luke Bae
Insights
Transform Customer Experience with AI Feedback Analysis
Nov 4, 2024
Luke Bae
Insights
How AI Uncovers Hidden Customer Feedback Problems
Nov 1, 2024
Luke Bae
Insights
Ultimate Guide for Choosing Product Feedback Tools
Oct 28, 2024
Luke Bae
Syncly Update
Syncly Update: Workflows
Oct 23, 2024
Luke Bae
Insights
Best Voice of the Customer Tools in 2024
Oct 18, 2024
Luke Bae
Our Journey
6 Lessons learned from Syncly’s customer tour 2024
Oct 14, 2024
Joseph Lee (CEO)
Insights
Why Feedback Management is Key to Business Success
Oct 4, 2024
Luke Bae
Best Practice
How to deliver a top-notch member and patient experience throughout the user journey
Aug 23, 2024
Luke Bae
Best Practice
Gain full customer visibility throughout a long user journey with Syncly
Aug 16, 2024
Luke Bae
Our Journey
Webinar Recap: Highlights from “How to Proactively Understand Customer Sentiment Using AI
Jul 31, 2024
Luke Bae
Syncly Update
What’s new at Syncly: AI Search
Jul 23, 2024
Luke Bae
Insights
Making VoC (Voice of Customer) data flow to the right place
Jul 3, 2024
Joseph Lee (CEO)
Best Practice
Understanding Customer Reviews by Platform
Jun 13, 2024
Alex Hong
Best Practice
Voice of the Customers Initiative with Syncly AI
May 28, 2024
Alex Hong
Best Practice
Tailoring GenAI to customer needs through Syncly AI
May 7, 2024
Alex Hong
Syncly Update
What’s new at Syncly: Customer AI
Apr 26, 2024
Joseph Lee (CEO)
Best Practice
Preventing churn with dynamic sentiment analysis
Apr 8, 2024
Alex Hong / Claire Cho
Syncly Update
Launching Insight beta
Apr 4, 2024
Joseph Lee (CEO)
Best Practice
Replacing Productboard with Syncly
Mar 21, 2024
Claire Cho
Best Practice
Building Single Source of Truth from hundreds of channels on Discord
Mar 13, 2024
Claire Cho
Syncly Update
Syncly Update : Dynamic Sentiment Analysis
Mar 11, 2024
Joseph Lee (CEO)
Insights
Zendesk CX Trends 2024 Highlights and Implications
Mar 6, 2024
Gon Lee
Our Journey
BTS: How We secured Product of the Day on ProductHunt?
Feb 23, 2024
Claire Cho
Syncly Update
Announcing SOC 2® Type II Compliance
Dec 4, 2023
Alex Hong
Our Journey
How to Scale your CX/CS with AI
Nov 13, 2023
Alex Hong
Our Journey
Syncly raises $3.3m to help cx teams transform customer feedback into actionable insight at scale
Nov 7, 2023
Joseph Lee (Co-Founder & CEO)
Insights
Roadmap Prioritization Hacks with Customer Feedback
Sep 19, 2023
Spring Park (Growth)
Syncly Update
Introducing Automatic Feedback Summarization
Sep 1, 2023
Joseph Lee (CEO)
Best Practice
Replacing Notion with Syncly
Aug 17, 2023
Alex Hong
Syncly Update
Introducing Linear Integration
Jul 24, 2023
Joseph Lee (CEO)
Syncly Update
Introducing Syncly Integration with Zapier
Jul 7, 2023
Joseph Lee (CEO)
Syncly Update
Introducing Zendesk Integration
Jun 29, 2023
Joseph Lee (CEO)
Our Journey
5 Lessons learned from YC
Jun 20, 2023
Joseph Lee (CEO)
Syncly Update
New Integration with Front
Jun 16, 2023
Joseph Lee (CEO)
Syncly Update
Prioritize Tasks by Customer Impact
Jun 1, 2023
Joseph Lee (CEO)
AI/NLP
Understanding Embedding: Enhancing Text Data Analysis with AI
May 26, 2023
Kyle Kim (AI Lead)
Syncly Update
Prioritize customer feedback by impact
May 24, 2023
Joseph Lee (CEO)
Syncly Update
Keyword Tracker
May 19, 2023
Joseph Lee (CEO)
Syncly Update
Customer feedback Auto-Categorization
May 8, 2023
Joseph Lee (CEO)
Syncly Update
How to export emails to CSV on Mac OS
Feb 10, 2023
Joseph Lee (CEO)
Insights
How to turn Customer Feedback into actionable insights
Jan 23, 2023
Joseph Lee (CEO)
Insights
Analytics tools for Improving CX Workflow
Jan 12, 2023
Joseph Lee (CEO)
Insights
Using Feedback Analytics to Enhance Customer Experience Management
Jan 2, 2023
Joseph Lee (CEO)
Insights
How SaaS Companies collect User Feedback in open online spaces
Dec 22, 2022
Joseph Lee (CEO)
Insights
How to achieve PLG with Founder of Sendbird
Oct 18, 2022
Joseph Lee (CEO)
Syncly Blog
All Posts
Insights
Syncly Update
Best Practices
AI / NLP
Others
Insights
How Do You Implement Customer Feedback Analysis? A Systematic Approach
Apr 21, 2025
Luke Bae
Insights
How Do You Validate Customer Feedback? A Systematic Approach
Apr 17, 2025
Luke Bae
Insights
How to Analyze Customer Feedback: A 6-Step Process for Actionable Insights
Apr 11, 2025
Luke Bae
Insights
How to Measure Customer Feedback: A Systematic Approach
Apr 9, 2025
Luke Bae
Insights
What is an Example of Customer Analysis? A Practical Guide
Apr 4, 2025
Joseph Lee (CEO)
Insights
Five Methods to Validate Customer Feedback for Quality Insights
Mar 21, 2025
Joseph Lee (CEO)
Insights
How to Build a Customer Feedback Analysis Dataset: A Technical Guide
Mar 21, 2025
Joseph Lee (CEO)
Insights
Responding to Customer Feedback Effectively: Best Practices & Strategies
Mar 20, 2025
Luke Bae
Insights
The Role of AI in Customer Feedback Analysis: Transforming Insights
Mar 20, 2025
Luke Bae
Insights
What Is the Purpose of Feedback Analysis? Key Benefits & Methods
Mar 20, 2025
Joseph Lee (CEO)
Insights
Customer Feedback Analysis: A Step-by-Step Guide to Actionable Insights
Mar 13, 2025
Joseph Lee (CEO)
Insights
How to Create a Customer Feedback Analysis Report: Format & Templates
Mar 13, 2025
Luke Bae
Insights
Market Feedback Analysis Process: Step-by-Step Guide to Actionable Insights
Mar 11, 2025
Joseph Lee (CEO)
Insights
Boost Retention with Timely Feedback Actions
Jan 31, 2025
Luke Bae
Best Practice
How LG Electronics streamlined social listening with Syncly
Jan 30, 2025
Joseph Lee (CEO)
Insights
Unlock Customer Insights with Sentiment Analysis
Jan 20, 2025
Luke Bae
Insights
Scaling Smart: How CEOs Use Feedback for Business Growth
Jan 16, 2025
Luke Bae
Insights
Integrate AI for a Comprehensive Feedback Management System
Jan 9, 2025
Luke Bae
Insights
Belong: Revolutionizing Product Development Through Customer Feedback Intelligence
Jan 2, 2025
Luke Bae
Insights
Revealing Negative Feedback Trends with AI
Dec 30, 2024
Luke Bae
Insights
Why Marketing Campaigns Fail: Unlock Success with Feedback
Dec 27, 2024
Luke Bae
Insights
Why AI is the Ultimate Tool for Voice of Customer Reporting
Dec 23, 2024
Luke Bae
Insights
Tracking Customer Sentiment Across the Entire User Journey
Dec 23, 2024
Luke Bae
Insights
Hearing Every Voice: Speak's CX Journey to Drive Retention and Growth
Dec 19, 2024
Luke Bae
Insights
How Feedback Improves Cross-Department Collaboration
Dec 17, 2024
Luke Bae
Insights
AI-Powered Search: Finding the Needle in the Feedback Haystack
Dec 15, 2024
Luke Bae
Insights
Discover Actionable Insights from Customer Feedback with AI
Dec 15, 2024
Luke Bae
Insights
The Role of Sentiment Analysis in Modern Customer Service
Dec 9, 2024
Luke Bae
Insights
How AI Identifies the True Drivers behind Negative Customer Feedback
Dec 9, 2024
Luke Bae
Insights
Seamlessly Integrate AI to Enhance Customer Experience Management
Dec 2, 2024
Luke Bae
Insights
VOC Reporting: Elevate Your Customer Feedback Strategy
Dec 2, 2024
Luke Bae
Insights
Voice of the Customer Program Benefits You Can't Ignore
Nov 29, 2024
Luke Bae
Insights
Centralize and Categorize Customer Feedback for Better Decision Making
Nov 26, 2024
Luke Bae
Insights
Spotlight on Search AI: Smart Solutions for Customer Feedback
Nov 25, 2024
Luke Bae
Insights
Maximizing Customer Retention Through AI Feedback Analysis
Nov 25, 2024
Luke Bae
Insights
Minimize Customer Churn with Instant AI Analysis of Feedback
Nov 22, 2024
Luke Bae
Insights
Discover the Power of a Customer Experience Dashboard
Nov 21, 2024
Luke Bae
Our Journey
More Insights from Syncly's customer tour 2024: with Video Testimonials
Nov 19, 2024
Joseph Lee (CEO)
Insights
Uncover Hidden Negative Signals with Advanced Sentiment Analysis
Nov 11, 2024
Luke Bae
Insights
The Future of Customer Insights: AI in Action
Nov 11, 2024
Luke Bae
Insights
NPS Analysis Guide: Gain Customer Insights & Boost Retention
Nov 8, 2024
Luke Bae
Insights
How AI-Powered Insights Revolutionize Customer Feedback
Nov 4, 2024
Luke Bae
Insights
Transform Customer Experience with AI Feedback Analysis
Nov 4, 2024
Luke Bae
Insights
How AI Uncovers Hidden Customer Feedback Problems
Nov 1, 2024
Luke Bae
Insights
Ultimate Guide for Choosing Product Feedback Tools
Oct 28, 2024
Luke Bae
Syncly Update
Syncly Update: Workflows
Oct 23, 2024
Luke Bae
Insights
Best Voice of the Customer Tools in 2024
Oct 18, 2024
Luke Bae
Our Journey
6 Lessons learned from Syncly’s customer tour 2024
Oct 14, 2024
Joseph Lee (CEO)
Insights
Why Feedback Management is Key to Business Success
Oct 4, 2024
Luke Bae
Best Practice
How to deliver a top-notch member and patient experience throughout the user journey
Aug 23, 2024
Luke Bae
Best Practice
Gain full customer visibility throughout a long user journey with Syncly
Aug 16, 2024
Luke Bae
Our Journey
Webinar Recap: Highlights from “How to Proactively Understand Customer Sentiment Using AI
Jul 31, 2024
Luke Bae
Syncly Update
What’s new at Syncly: AI Search
Jul 23, 2024
Luke Bae
Insights
Making VoC (Voice of Customer) data flow to the right place
Jul 3, 2024
Joseph Lee (CEO)
Best Practice
Understanding Customer Reviews by Platform
Jun 13, 2024
Alex Hong
Best Practice
Voice of the Customers Initiative with Syncly AI
May 28, 2024
Alex Hong
Best Practice
Tailoring GenAI to customer needs through Syncly AI
May 7, 2024
Alex Hong
Syncly Update
What’s new at Syncly: Customer AI
Apr 26, 2024
Joseph Lee (CEO)
Best Practice
Preventing churn with dynamic sentiment analysis
Apr 8, 2024
Alex Hong / Claire Cho
Syncly Update
Launching Insight beta
Apr 4, 2024
Joseph Lee (CEO)
Best Practice
Replacing Productboard with Syncly
Mar 21, 2024
Claire Cho
Best Practice
Building Single Source of Truth from hundreds of channels on Discord
Mar 13, 2024
Claire Cho
Syncly Update
Syncly Update : Dynamic Sentiment Analysis
Mar 11, 2024
Joseph Lee (CEO)
Insights
Zendesk CX Trends 2024 Highlights and Implications
Mar 6, 2024
Gon Lee
Our Journey
BTS: How We secured Product of the Day on ProductHunt?
Feb 23, 2024
Claire Cho
Syncly Update
Announcing SOC 2® Type II Compliance
Dec 4, 2023
Alex Hong
Our Journey
How to Scale your CX/CS with AI
Nov 13, 2023
Alex Hong
Our Journey
Syncly raises $3.3m to help cx teams transform customer feedback into actionable insight at scale
Nov 7, 2023
Joseph Lee (Co-Founder & CEO)
Insights
Roadmap Prioritization Hacks with Customer Feedback
Sep 19, 2023
Spring Park (Growth)
Syncly Update
Introducing Automatic Feedback Summarization
Sep 1, 2023
Joseph Lee (CEO)
Best Practice
Replacing Notion with Syncly
Aug 17, 2023
Alex Hong
Syncly Update
Introducing Linear Integration
Jul 24, 2023
Joseph Lee (CEO)
Syncly Update
Introducing Syncly Integration with Zapier
Jul 7, 2023
Joseph Lee (CEO)
Syncly Update
Introducing Zendesk Integration
Jun 29, 2023
Joseph Lee (CEO)
Our Journey
5 Lessons learned from YC
Jun 20, 2023
Joseph Lee (CEO)
Syncly Update
New Integration with Front
Jun 16, 2023
Joseph Lee (CEO)
Syncly Update
Prioritize Tasks by Customer Impact
Jun 1, 2023
Joseph Lee (CEO)
AI/NLP
Understanding Embedding: Enhancing Text Data Analysis with AI
May 26, 2023
Kyle Kim (AI Lead)
Syncly Update
Prioritize customer feedback by impact
May 24, 2023
Joseph Lee (CEO)
Syncly Update
Keyword Tracker
May 19, 2023
Joseph Lee (CEO)
Syncly Update
Customer feedback Auto-Categorization
May 8, 2023
Joseph Lee (CEO)
Syncly Update
How to export emails to CSV on Mac OS
Feb 10, 2023
Joseph Lee (CEO)
Insights
How to turn Customer Feedback into actionable insights
Jan 23, 2023
Joseph Lee (CEO)
Insights
Analytics tools for Improving CX Workflow
Jan 12, 2023
Joseph Lee (CEO)
Insights
Using Feedback Analytics to Enhance Customer Experience Management
Jan 2, 2023
Joseph Lee (CEO)
Insights
How SaaS Companies collect User Feedback in open online spaces
Dec 22, 2022
Joseph Lee (CEO)
Insights
How to achieve PLG with Founder of Sendbird
Oct 18, 2022
Joseph Lee (CEO)
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