Syncly Blog
All Posts
Insights
Syncly Update
Best Practices
AI / NLP
Others
Insights
NPS Analysis Guide: Gain Customer Insights & Boost Retention
The Net Promoter Score (NPS) helps measure customer loyalty and satisfaction. By analyzing NPS effectively, businesses can use feedback to drive growth and success.
Nov 8, 2024
Luke Bae
Insights
How AI Uncovers Hidden Customer Feedback Problems
Discover how AI reveals hidden customer feedback problems and improves experience.
Nov 1, 2024
Luke Bae
Insights
Ultimate Guide for Choosing Product Feedback Tools
Many business owners face this challenge, often relying on guesswork instead of real insights. Product feedback can change that. It allows you to hear directly from your customers, helping you refine your products, fix problems, and keep them satisfied. Read on to discover how understanding and using feedback can transform your business!
Oct 28, 2024
Luke Bae
Syncly Update
Syncly Update: Workflows
Workflows (formerly Notification) feature helps you stay informed about important new feedback or significant spikes and drops in trends. You can also subscribe to receive the dashboard updates. This way, your team can quickly identify and respond to feedback trends together.
Oct 23, 2024
Luke Bae
Insights
Best Voice of the Customer Tools in 2024
In this article, we'll explore the top VoC tools available in 2024 and explain why Syncly stands out as a leading solution. Let’s dive into what VoC tools are, their benefits, and the best options to consider.
Oct 18, 2024
Luke Bae
Insights
6 Lessons learned from Syncly’s customer tour 2024
Syncly's co-founders went on a two-week customer tour to visit our valued clients worldwid. Here are the key takeaways from our tour—and why every founder should do this.
Oct 14, 2024
Joseph Lee (CEO)
Insights
Why Feedback Management is Key to Business Success
Effective feedback management allows businesses to listen to customers, make data-driven decisions, and continually refine their products and services. By leveraging tools like Syncly, businesses can simplify feedback collection, turn insights into action, and build a culture that puts customers at the center of everything they do.
Oct 4, 2024
Luke Bae
Best Practice
Virtual wellness & care health tech: How to deliver a top-notch member and patient experience throughout the user journey
With Sycnly’s AI-driven sentiment analysis, Healthtech X now has a comprehensive view of the member’s journey, allowing for in-depth understanding of user sentiment from start to finish and helping identify both positive and negative feedback effectively.
Aug 23, 2024
Luke Bae
Best Practice
Gain full customer visibility throughout a long user journey with Syncly
With Syncly’s real-time feedback collection and dynamic sentiment analysis, Belong is able to gain a unified and detailed view of the customer journey allowing the prompt identification and prioritization of critical issues based on sentiment intensity, thereby improving the efficiency of issue resolution and enhancing overall customer satisfaction.
Aug 16, 2024
Luke Bae
Insights
Webinar Recap: Highlights from “How to Proactively Understand Customer Sentiment Using AI”
In our webinar, our co-founder, Alex Hong, presented insights from Syncly’s latest whitepaper “Master the Art of Sentiment Analysis,” offering a real-world perspective of CX thought leaders on customer sentiment analysis. We were also joined by our all-star panelists who shared their experiences and insights.
Jul 31, 2024
Luke Bae
Syncly Update
What’s new at Syncly: AI Search
Syncly team's goal is to create an easy and streamlined experience for everyone – not just the CX team – to access VoC data. We designed AI Search to facilitate simple yet accurate searches, quick trend identification, and convenient sharing.
Jul 23, 2024
Luke Bae
Insights
Making VoC (Voice of Customer) data flow to the right place
To resolve the problem of VoC data being siloed within CX teams, it is important to designate a specific department to lead improvement initiatives for critical VoC content.
Jul 3, 2024
Joseph Lee (CEO)
Best Practice
Understanding Customer Reviews by Platform
See how Streaming Platform leverages Syncly's automatic feedback summarization for real-time customer insights, consistently enhancing live streaming service and effectively supporting content creators.
Jun 13, 2024
Alex Hong
Best Practice
Voice of the Customers initiative with Syncly AI
See how the Speak CX team consistently enhances their products by taking the Voice of the Customers initiative with Syncly AI.
May 28, 2024
Alex Hong
Best Practice
Tailoring GenAI to customer needs through Syncly AI
See how Gamma product team is successfully delivering higher-quality product offerings and a more positive customer experience with Syncly.
May 7, 2024
Alex Hong
Syncly Update
What’s new at Syncly: Customer AI
WIth Syncly’s new Customer AI feature, you can track customer sentiments to identify happy and at-risk customers and proactively address concerns real-time to enhance overall customer experience.
Apr 26, 2024
Joseph Lee (CEO)
Best Practice
Preventing churn with dynamic sentiment analysis
See how Boundless customer support team is elevating long and painful visa application process as frictionless as possible by engaging with the right customers at the right time.
Apr 8, 2024
Alex Hong / Claire Cho
Syncly Update
Launching Insight beta
We have recently launched Insight beta version, enabling a more holistic AI analytics through 'Semantic unit analysis', making it easier but more thoroughly grasp customer insights.
Apr 4, 2024
Joseph Lee (CEO)
Best Practice
Replacing Productboard with Syncly
Check out our best use case with the Cardda! Carrda replaced productboard with Syncly and built centralized customer feedback analytics and product based on real-time customer inputs on time.
Mar 21, 2024
Claire Cho
Syncly Update
Syncly Update : Dynamic Sentiment Analysis
We are excited to introduce Syncly's Dynamic sentiment analysis, an innovative way to capture sentiment trend throughout each conversation, and across multiple communication channels.
Mar 11, 2024
Joseph Lee (CEO)
Best Practice
Building Single Source of Truth from hundreds of channels on Discord
Check out our best use case with the Terra API! With Syncly, Terra API can build a Single Source of Truth (SSOT) from hundreds of channels on Discord.
Mar 13, 2024
Claire Cho
Insights
Zendesk CX Trends 2024 Highlights and Implications
On February 21, Zendesk hosted a webinar to discuss the key topics in the CX industry for 2024 with experts.
Mar 6, 2024
Gon Lee
Insights
BTS: How We secured Product of the Day on ProductHunt?
On 2/5, we finally unveiled our wholesome Syncly product on ProductHunt — a new way to surface real customer pains with AI feedback analysis, becoming your customer expert! It was an successful launch on Product Hunt and and here are the proven records we achieved.
Feb 23, 2024
Claire Cho
Others
Announcing SOC 2® Type II Compliance
At Syncly, we are committed to ensuring we deliver the highest standards of security for our customers. One of the ways we’ve demonstrated this commitment is by pursuing SOC 2 Type II compliance.
Dec 4, 2023
Alex Hong
Insights
How to Scale your CX/CS with AI
With leaders from both enterprise and startup world, we were able to get an inside look about how they are leveraging AI to scale their business and the CX/CS team.
Nov 13, 2023
Alex Hong
Others
Syncly raises $3.3m to help cx teams transform customer feedback into actionable insight at scale
Today, we’re excited to announce our Seed round of $3.3m, and the public beta launch of Syncly! - an AI customer feedback analysis for the Customer Experience / Support and the Product team.
Nov 7, 2023
Joseph Lee (Co-Founder & CEO)
Insights
Roadmap Prioritization Hacks with Customer Feedback
In this article, I aim to delve into the concept of "Prioritizing customer feedback" by sharing insights gained from various teams that efficiently manage and analyze Customer Feedback to effectively incorporate it into products or services.
Sep 19, 2023
Spring Park (Growth)
Syncly Update
Introducing Automatic Feedback Summarization
Now, with Syncly, you can quickly grasp the essence of all your feedback in one glance, thanks to our new automatic summarization feature.
Sep 1, 2023
Joseph Lee (CEO)
Best Practice
Replacing Notion with Syncly
Customer Use Case: Navattic
Aug 17, 2023
Alex Hong
Syncly Update
Introducing Linear Integration
Now, you can easily send action items based on Customer insights to Linear and manage them seamlessly.
Jul 24, 2023
Joseph Lee (CEO)
Syncly Update
Introducing Syncly Integration with Zapier
Now you can effortlessly retrieve customer feedback data from various sources to Syncly using Zapier integration.
Jul 7, 2023
Joseph Lee (CEO)
Syncly Update
Introducing Zendesk Integration
Unleash the power of customer feedback analysis with the new Zendesk integration in Syncly.
Jun 29, 2023
Joseph Lee (CEO)
Insights
5 Lessons learned from YC
We believe the YC experience was crucial from Day 1 and we'd like to share 5 key lessons learned through this meaningful process.
Jun 20, 2023
Joseph Lee (CEO)
Syncly Update
New Integration with Front
With just a single click, you can effortlessly connect Syncly with Front and start utilizing the chat or email data from your conversations with customers.
Jun 16, 2023
Joseph Lee (CEO)
Syncly Update
Prioritize Tasks by Customer Impact
With the latest update, we have introduced grouping functionality and fields to prioritize tasks, allowing for more efficient management.
Jun 1, 2023
Joseph Lee (CEO)
AI/NLP
Understanding Embedding: Enhancing Text Data Analysis with AI
In this article, we will talk about the concept of embedding, which is one of the important concepts in AI.
May 26, 2023
Kyle Kim (AI Lead)
Syncly Update
Prioritize customer feedback by impact
With this update, you can quickly identify the importance of trending issues by prioritizing them.
May 24, 2023
Joseph Lee (CEO)
Syncly Update
Keyword Tracker
You can now track keywords related to competitors, specific features, and more.
May 19, 2023
Joseph Lee (CEO)
Syncly Update
Customer feedback Auto-Categorization
In this update, we have added a model that automatically categorizes feedback data into 5 different categories.
May 8, 2023
Joseph Lee (CEO)
Others
How to export emails to CSV on Mac OS
In this comprehensive guide, we will show you how to effortlessly export your emails to a CSV file using the Mail, Script Editor, and Numbers app on Mac OS.
Feb 10, 2023
Joseph Lee (CEO)
Insights
How to turn Customer Feedback into actionable insights
In order to truly benefit from customer feedback, you need to know how to turn it into actionable insights that can drive business growth.
Jan 23, 2023
Joseph Lee (CEO)
Insights
Analytics tools for Improving CX Workflow
Analytics is a powerful tool for understanding customer behavior and identifying areas for improvement in the customer experience (CX) workflow.
Jan 12, 2023
Joseph Lee (CEO)
Insights
Using Feedback Analytics to Enhance Customer Experience Management
There are many different ways that feedback analytics can be used to enhance customer experience management.
Jan 2, 2023
Joseph Lee (CEO)
Insights
How SaaS Companies collect User Feedback in open online spaces
To get a better understanding of how these companies are collecting user feedback in open online spaces, we'd like to highlight some of the most popular methods and tools.
Dec 22, 2022
Joseph Lee (CEO)
Insights
How to achieve PLG with Founder of Sendbird
We were able to hear about the characteristics of B2B SaaS, which customers actually pay for, and what conditions a product with PLG attributes satisfies.
Oct 18, 2022
Joseph Lee (CEO)
Syncly Blog
All Posts
Insights
Syncly Update
Best Practices
AI / NLP
Others
Insights
NPS Analysis Guide: Gain Customer Insights & Boost Retention
The Net Promoter Score (NPS) helps measure customer loyalty and satisfaction. By analyzing NPS effectively, businesses can use feedback to drive growth and success.
Nov 8, 2024
Luke Bae
Insights
How AI Uncovers Hidden Customer Feedback Problems
Discover how AI reveals hidden customer feedback problems and improves experience.
Nov 1, 2024
Luke Bae
Insights
Ultimate Guide for Choosing Product Feedback Tools
Many business owners face this challenge, often relying on guesswork instead of real insights. Product feedback can change that. It allows you to hear directly from your customers, helping you refine your products, fix problems, and keep them satisfied. Read on to discover how understanding and using feedback can transform your business!
Oct 28, 2024
Luke Bae
Syncly Update
Syncly Update: Workflows
Workflows (formerly Notification) feature helps you stay informed about important new feedback or significant spikes and drops in trends. You can also subscribe to receive the dashboard updates. This way, your team can quickly identify and respond to feedback trends together.
Oct 23, 2024
Luke Bae
Insights
Best Voice of the Customer Tools in 2024
In this article, we'll explore the top VoC tools available in 2024 and explain why Syncly stands out as a leading solution. Let’s dive into what VoC tools are, their benefits, and the best options to consider.
Oct 18, 2024
Luke Bae
Insights
6 Lessons learned from Syncly’s customer tour 2024
Syncly's co-founders went on a two-week customer tour to visit our valued clients worldwid. Here are the key takeaways from our tour—and why every founder should do this.
Oct 14, 2024
Joseph Lee (CEO)
Insights
Why Feedback Management is Key to Business Success
Effective feedback management allows businesses to listen to customers, make data-driven decisions, and continually refine their products and services. By leveraging tools like Syncly, businesses can simplify feedback collection, turn insights into action, and build a culture that puts customers at the center of everything they do.
Oct 4, 2024
Luke Bae
Best Practice
Virtual wellness & care health tech: How to deliver a top-notch member and patient experience throughout the user journey
With Sycnly’s AI-driven sentiment analysis, Healthtech X now has a comprehensive view of the member’s journey, allowing for in-depth understanding of user sentiment from start to finish and helping identify both positive and negative feedback effectively.
Aug 23, 2024
Luke Bae
Best Practice
Gain full customer visibility throughout a long user journey with Syncly
With Syncly’s real-time feedback collection and dynamic sentiment analysis, Belong is able to gain a unified and detailed view of the customer journey allowing the prompt identification and prioritization of critical issues based on sentiment intensity, thereby improving the efficiency of issue resolution and enhancing overall customer satisfaction.
Aug 16, 2024
Luke Bae
Insights
Webinar Recap: Highlights from “How to Proactively Understand Customer Sentiment Using AI”
In our webinar, our co-founder, Alex Hong, presented insights from Syncly’s latest whitepaper “Master the Art of Sentiment Analysis,” offering a real-world perspective of CX thought leaders on customer sentiment analysis. We were also joined by our all-star panelists who shared their experiences and insights.
Jul 31, 2024
Luke Bae
Syncly Update
What’s new at Syncly: AI Search
Syncly team's goal is to create an easy and streamlined experience for everyone – not just the CX team – to access VoC data. We designed AI Search to facilitate simple yet accurate searches, quick trend identification, and convenient sharing.
Jul 23, 2024
Luke Bae
Insights
Making VoC (Voice of Customer) data flow to the right place
To resolve the problem of VoC data being siloed within CX teams, it is important to designate a specific department to lead improvement initiatives for critical VoC content.
Jul 3, 2024
Joseph Lee (CEO)
Best Practice
Understanding Customer Reviews by Platform
See how Streaming Platform leverages Syncly's automatic feedback summarization for real-time customer insights, consistently enhancing live streaming service and effectively supporting content creators.
Jun 13, 2024
Alex Hong
Best Practice
Voice of the Customers initiative with Syncly AI
See how the Speak CX team consistently enhances their products by taking the Voice of the Customers initiative with Syncly AI.
May 28, 2024
Alex Hong
Best Practice
Tailoring GenAI to customer needs through Syncly AI
See how Gamma product team is successfully delivering higher-quality product offerings and a more positive customer experience with Syncly.
May 7, 2024
Alex Hong
Syncly Update
What’s new at Syncly: Customer AI
WIth Syncly’s new Customer AI feature, you can track customer sentiments to identify happy and at-risk customers and proactively address concerns real-time to enhance overall customer experience.
Apr 26, 2024
Joseph Lee (CEO)
Best Practice
Preventing churn with dynamic sentiment analysis
See how Boundless customer support team is elevating long and painful visa application process as frictionless as possible by engaging with the right customers at the right time.
Apr 8, 2024
Alex Hong / Claire Cho
Syncly Update
Launching Insight beta
We have recently launched Insight beta version, enabling a more holistic AI analytics through 'Semantic unit analysis', making it easier but more thoroughly grasp customer insights.
Apr 4, 2024
Joseph Lee (CEO)
Best Practice
Replacing Productboard with Syncly
Check out our best use case with the Cardda! Carrda replaced productboard with Syncly and built centralized customer feedback analytics and product based on real-time customer inputs on time.
Mar 21, 2024
Claire Cho
Syncly Update
Syncly Update : Dynamic Sentiment Analysis
We are excited to introduce Syncly's Dynamic sentiment analysis, an innovative way to capture sentiment trend throughout each conversation, and across multiple communication channels.
Mar 11, 2024
Joseph Lee (CEO)
Best Practice
Building Single Source of Truth from hundreds of channels on Discord
Check out our best use case with the Terra API! With Syncly, Terra API can build a Single Source of Truth (SSOT) from hundreds of channels on Discord.
Mar 13, 2024
Claire Cho
Insights
Zendesk CX Trends 2024 Highlights and Implications
On February 21, Zendesk hosted a webinar to discuss the key topics in the CX industry for 2024 with experts.
Mar 6, 2024
Gon Lee
Insights
BTS: How We secured Product of the Day on ProductHunt?
On 2/5, we finally unveiled our wholesome Syncly product on ProductHunt — a new way to surface real customer pains with AI feedback analysis, becoming your customer expert! It was an successful launch on Product Hunt and and here are the proven records we achieved.
Feb 23, 2024
Claire Cho
Others
Announcing SOC 2® Type II Compliance
At Syncly, we are committed to ensuring we deliver the highest standards of security for our customers. One of the ways we’ve demonstrated this commitment is by pursuing SOC 2 Type II compliance.
Dec 4, 2023
Alex Hong
Insights
How to Scale your CX/CS with AI
With leaders from both enterprise and startup world, we were able to get an inside look about how they are leveraging AI to scale their business and the CX/CS team.
Nov 13, 2023
Alex Hong
Others
Syncly raises $3.3m to help cx teams transform customer feedback into actionable insight at scale
Today, we’re excited to announce our Seed round of $3.3m, and the public beta launch of Syncly! - an AI customer feedback analysis for the Customer Experience / Support and the Product team.
Nov 7, 2023
Joseph Lee (Co-Founder & CEO)
Insights
Roadmap Prioritization Hacks with Customer Feedback
In this article, I aim to delve into the concept of "Prioritizing customer feedback" by sharing insights gained from various teams that efficiently manage and analyze Customer Feedback to effectively incorporate it into products or services.
Sep 19, 2023
Spring Park (Growth)
Syncly Update
Introducing Automatic Feedback Summarization
Now, with Syncly, you can quickly grasp the essence of all your feedback in one glance, thanks to our new automatic summarization feature.
Sep 1, 2023
Joseph Lee (CEO)
Best Practice
Replacing Notion with Syncly
Customer Use Case: Navattic
Aug 17, 2023
Alex Hong
Syncly Update
Introducing Linear Integration
Now, you can easily send action items based on Customer insights to Linear and manage them seamlessly.
Jul 24, 2023
Joseph Lee (CEO)
Syncly Update
Introducing Syncly Integration with Zapier
Now you can effortlessly retrieve customer feedback data from various sources to Syncly using Zapier integration.
Jul 7, 2023
Joseph Lee (CEO)
Syncly Update
Introducing Zendesk Integration
Unleash the power of customer feedback analysis with the new Zendesk integration in Syncly.
Jun 29, 2023
Joseph Lee (CEO)
Insights
5 Lessons learned from YC
We believe the YC experience was crucial from Day 1 and we'd like to share 5 key lessons learned through this meaningful process.
Jun 20, 2023
Joseph Lee (CEO)
Syncly Update
New Integration with Front
With just a single click, you can effortlessly connect Syncly with Front and start utilizing the chat or email data from your conversations with customers.
Jun 16, 2023
Joseph Lee (CEO)
Syncly Update
Prioritize Tasks by Customer Impact
With the latest update, we have introduced grouping functionality and fields to prioritize tasks, allowing for more efficient management.
Jun 1, 2023
Joseph Lee (CEO)
AI/NLP
Understanding Embedding: Enhancing Text Data Analysis with AI
In this article, we will talk about the concept of embedding, which is one of the important concepts in AI.
May 26, 2023
Kyle Kim (AI Lead)
Syncly Update
Prioritize customer feedback by impact
With this update, you can quickly identify the importance of trending issues by prioritizing them.
May 24, 2023
Joseph Lee (CEO)
Syncly Update
Keyword Tracker
You can now track keywords related to competitors, specific features, and more.
May 19, 2023
Joseph Lee (CEO)
Syncly Update
Customer feedback Auto-Categorization
In this update, we have added a model that automatically categorizes feedback data into 5 different categories.
May 8, 2023
Joseph Lee (CEO)
Others
How to export emails to CSV on Mac OS
In this comprehensive guide, we will show you how to effortlessly export your emails to a CSV file using the Mail, Script Editor, and Numbers app on Mac OS.
Feb 10, 2023
Joseph Lee (CEO)
Insights
How to turn Customer Feedback into actionable insights
In order to truly benefit from customer feedback, you need to know how to turn it into actionable insights that can drive business growth.
Jan 23, 2023
Joseph Lee (CEO)
Insights
Analytics tools for Improving CX Workflow
Analytics is a powerful tool for understanding customer behavior and identifying areas for improvement in the customer experience (CX) workflow.
Jan 12, 2023
Joseph Lee (CEO)
Insights
Using Feedback Analytics to Enhance Customer Experience Management
There are many different ways that feedback analytics can be used to enhance customer experience management.
Jan 2, 2023
Joseph Lee (CEO)
Insights
How SaaS Companies collect User Feedback in open online spaces
To get a better understanding of how these companies are collecting user feedback in open online spaces, we'd like to highlight some of the most popular methods and tools.
Dec 22, 2022
Joseph Lee (CEO)
Insights
How to achieve PLG with Founder of Sendbird
We were able to hear about the characteristics of B2B SaaS, which customers actually pay for, and what conditions a product with PLG attributes satisfies.
Oct 18, 2022
Joseph Lee (CEO)
Syncly Blog
All Posts
Insights
Syncly Update
Best Practices
AI / NLP
Others
Insights
NPS Analysis Guide: Gain Customer Insights & Boost Retention
The Net Promoter Score (NPS) helps measure customer loyalty and satisfaction. By analyzing NPS effectively, businesses can use feedback to drive growth and success.
Nov 8, 2024
Luke Bae
Insights
How AI Uncovers Hidden Customer Feedback Problems
Discover how AI reveals hidden customer feedback problems and improves experience.
Nov 1, 2024
Luke Bae
Insights
Ultimate Guide for Choosing Product Feedback Tools
Many business owners face this challenge, often relying on guesswork instead of real insights. Product feedback can change that. It allows you to hear directly from your customers, helping you refine your products, fix problems, and keep them satisfied. Read on to discover how understanding and using feedback can transform your business!
Oct 28, 2024
Luke Bae
Syncly Update
Syncly Update: Workflows
Workflows (formerly Notification) feature helps you stay informed about important new feedback or significant spikes and drops in trends. You can also subscribe to receive the dashboard updates. This way, your team can quickly identify and respond to feedback trends together.
Oct 23, 2024
Luke Bae
Insights
Best Voice of the Customer Tools in 2024
In this article, we'll explore the top VoC tools available in 2024 and explain why Syncly stands out as a leading solution. Let’s dive into what VoC tools are, their benefits, and the best options to consider.
Oct 18, 2024
Luke Bae
Insights
6 Lessons learned from Syncly’s customer tour 2024
Syncly's co-founders went on a two-week customer tour to visit our valued clients worldwid. Here are the key takeaways from our tour—and why every founder should do this.
Oct 14, 2024
Joseph Lee (CEO)
Insights
Why Feedback Management is Key to Business Success
Effective feedback management allows businesses to listen to customers, make data-driven decisions, and continually refine their products and services. By leveraging tools like Syncly, businesses can simplify feedback collection, turn insights into action, and build a culture that puts customers at the center of everything they do.
Oct 4, 2024
Luke Bae
Best Practice
Virtual wellness & care health tech: How to deliver a top-notch member and patient experience throughout the user journey
With Sycnly’s AI-driven sentiment analysis, Healthtech X now has a comprehensive view of the member’s journey, allowing for in-depth understanding of user sentiment from start to finish and helping identify both positive and negative feedback effectively.
Aug 23, 2024
Luke Bae
Best Practice
Gain full customer visibility throughout a long user journey with Syncly
With Syncly’s real-time feedback collection and dynamic sentiment analysis, Belong is able to gain a unified and detailed view of the customer journey allowing the prompt identification and prioritization of critical issues based on sentiment intensity, thereby improving the efficiency of issue resolution and enhancing overall customer satisfaction.
Aug 16, 2024
Luke Bae
Insights
Webinar Recap: Highlights from “How to Proactively Understand Customer Sentiment Using AI”
In our webinar, our co-founder, Alex Hong, presented insights from Syncly’s latest whitepaper “Master the Art of Sentiment Analysis,” offering a real-world perspective of CX thought leaders on customer sentiment analysis. We were also joined by our all-star panelists who shared their experiences and insights.
Jul 31, 2024
Luke Bae
Syncly Update
What’s new at Syncly: AI Search
Syncly team's goal is to create an easy and streamlined experience for everyone – not just the CX team – to access VoC data. We designed AI Search to facilitate simple yet accurate searches, quick trend identification, and convenient sharing.
Jul 23, 2024
Luke Bae
Insights
Making VoC (Voice of Customer) data flow to the right place
To resolve the problem of VoC data being siloed within CX teams, it is important to designate a specific department to lead improvement initiatives for critical VoC content.
Jul 3, 2024
Joseph Lee (CEO)
Best Practice
Understanding Customer Reviews by Platform
See how Streaming Platform leverages Syncly's automatic feedback summarization for real-time customer insights, consistently enhancing live streaming service and effectively supporting content creators.
Jun 13, 2024
Alex Hong
Best Practice
Voice of the Customers initiative with Syncly AI
See how the Speak CX team consistently enhances their products by taking the Voice of the Customers initiative with Syncly AI.
May 28, 2024
Alex Hong
Best Practice
Tailoring GenAI to customer needs through Syncly AI
See how Gamma product team is successfully delivering higher-quality product offerings and a more positive customer experience with Syncly.
May 7, 2024
Alex Hong
Syncly Update
What’s new at Syncly: Customer AI
WIth Syncly’s new Customer AI feature, you can track customer sentiments to identify happy and at-risk customers and proactively address concerns real-time to enhance overall customer experience.
Apr 26, 2024
Joseph Lee (CEO)
Best Practice
Preventing churn with dynamic sentiment analysis
See how Boundless customer support team is elevating long and painful visa application process as frictionless as possible by engaging with the right customers at the right time.
Apr 8, 2024
Alex Hong / Claire Cho
Syncly Update
Launching Insight beta
We have recently launched Insight beta version, enabling a more holistic AI analytics through 'Semantic unit analysis', making it easier but more thoroughly grasp customer insights.
Apr 4, 2024
Joseph Lee (CEO)
Best Practice
Replacing Productboard with Syncly
Check out our best use case with the Cardda! Carrda replaced productboard with Syncly and built centralized customer feedback analytics and product based on real-time customer inputs on time.
Mar 21, 2024
Claire Cho
Syncly Update
Syncly Update : Dynamic Sentiment Analysis
We are excited to introduce Syncly's Dynamic sentiment analysis, an innovative way to capture sentiment trend throughout each conversation, and across multiple communication channels.
Mar 11, 2024
Joseph Lee (CEO)
Best Practice
Building Single Source of Truth from hundreds of channels on Discord
Check out our best use case with the Terra API! With Syncly, Terra API can build a Single Source of Truth (SSOT) from hundreds of channels on Discord.
Mar 13, 2024
Claire Cho
Insights
Zendesk CX Trends 2024 Highlights and Implications
On February 21, Zendesk hosted a webinar to discuss the key topics in the CX industry for 2024 with experts.
Mar 6, 2024
Gon Lee
Insights
BTS: How We secured Product of the Day on ProductHunt?
On 2/5, we finally unveiled our wholesome Syncly product on ProductHunt — a new way to surface real customer pains with AI feedback analysis, becoming your customer expert! It was an successful launch on Product Hunt and and here are the proven records we achieved.
Feb 23, 2024
Claire Cho
Others
Announcing SOC 2® Type II Compliance
At Syncly, we are committed to ensuring we deliver the highest standards of security for our customers. One of the ways we’ve demonstrated this commitment is by pursuing SOC 2 Type II compliance.
Dec 4, 2023
Alex Hong
Insights
How to Scale your CX/CS with AI
With leaders from both enterprise and startup world, we were able to get an inside look about how they are leveraging AI to scale their business and the CX/CS team.
Nov 13, 2023
Alex Hong
Others
Syncly raises $3.3m to help cx teams transform customer feedback into actionable insight at scale
Today, we’re excited to announce our Seed round of $3.3m, and the public beta launch of Syncly! - an AI customer feedback analysis for the Customer Experience / Support and the Product team.
Nov 7, 2023
Joseph Lee (Co-Founder & CEO)
Insights
Roadmap Prioritization Hacks with Customer Feedback
In this article, I aim to delve into the concept of "Prioritizing customer feedback" by sharing insights gained from various teams that efficiently manage and analyze Customer Feedback to effectively incorporate it into products or services.
Sep 19, 2023
Spring Park (Growth)
Syncly Update
Introducing Automatic Feedback Summarization
Now, with Syncly, you can quickly grasp the essence of all your feedback in one glance, thanks to our new automatic summarization feature.
Sep 1, 2023
Joseph Lee (CEO)
Best Practice
Replacing Notion with Syncly
Customer Use Case: Navattic
Aug 17, 2023
Alex Hong
Syncly Update
Introducing Linear Integration
Now, you can easily send action items based on Customer insights to Linear and manage them seamlessly.
Jul 24, 2023
Joseph Lee (CEO)
Syncly Update
Introducing Syncly Integration with Zapier
Now you can effortlessly retrieve customer feedback data from various sources to Syncly using Zapier integration.
Jul 7, 2023
Joseph Lee (CEO)
Syncly Update
Introducing Zendesk Integration
Unleash the power of customer feedback analysis with the new Zendesk integration in Syncly.
Jun 29, 2023
Joseph Lee (CEO)
Insights
5 Lessons learned from YC
We believe the YC experience was crucial from Day 1 and we'd like to share 5 key lessons learned through this meaningful process.
Jun 20, 2023
Joseph Lee (CEO)
Syncly Update
New Integration with Front
With just a single click, you can effortlessly connect Syncly with Front and start utilizing the chat or email data from your conversations with customers.
Jun 16, 2023
Joseph Lee (CEO)
Syncly Update
Prioritize Tasks by Customer Impact
With the latest update, we have introduced grouping functionality and fields to prioritize tasks, allowing for more efficient management.
Jun 1, 2023
Joseph Lee (CEO)
AI/NLP
Understanding Embedding: Enhancing Text Data Analysis with AI
In this article, we will talk about the concept of embedding, which is one of the important concepts in AI.
May 26, 2023
Kyle Kim (AI Lead)
Syncly Update
Prioritize customer feedback by impact
With this update, you can quickly identify the importance of trending issues by prioritizing them.
May 24, 2023
Joseph Lee (CEO)
Syncly Update
Keyword Tracker
You can now track keywords related to competitors, specific features, and more.
May 19, 2023
Joseph Lee (CEO)
Syncly Update
Customer feedback Auto-Categorization
In this update, we have added a model that automatically categorizes feedback data into 5 different categories.
May 8, 2023
Joseph Lee (CEO)
Others
How to export emails to CSV on Mac OS
In this comprehensive guide, we will show you how to effortlessly export your emails to a CSV file using the Mail, Script Editor, and Numbers app on Mac OS.
Feb 10, 2023
Joseph Lee (CEO)
Insights
How to turn Customer Feedback into actionable insights
In order to truly benefit from customer feedback, you need to know how to turn it into actionable insights that can drive business growth.
Jan 23, 2023
Joseph Lee (CEO)
Insights
Analytics tools for Improving CX Workflow
Analytics is a powerful tool for understanding customer behavior and identifying areas for improvement in the customer experience (CX) workflow.
Jan 12, 2023
Joseph Lee (CEO)
Insights
Using Feedback Analytics to Enhance Customer Experience Management
There are many different ways that feedback analytics can be used to enhance customer experience management.
Jan 2, 2023
Joseph Lee (CEO)
Insights
How SaaS Companies collect User Feedback in open online spaces
To get a better understanding of how these companies are collecting user feedback in open online spaces, we'd like to highlight some of the most popular methods and tools.
Dec 22, 2022
Joseph Lee (CEO)
Insights
How to achieve PLG with Founder of Sendbird
We were able to hear about the characteristics of B2B SaaS, which customers actually pay for, and what conditions a product with PLG attributes satisfies.
Oct 18, 2022
Joseph Lee (CEO)
Syncly Blog
All Posts
Insights
Syncly Update
Best Practices
AI / NLP
Others
Insights
NPS Analysis Guide: Gain Customer Insights & Boost Retention
The Net Promoter Score (NPS) helps measure customer loyalty and satisfaction. By analyzing NPS effectively, businesses can use feedback to drive growth and success.
Nov 8, 2024
Luke Bae
Insights
How AI Uncovers Hidden Customer Feedback Problems
Discover how AI reveals hidden customer feedback problems and improves experience.
Nov 1, 2024
Luke Bae
Insights
Ultimate Guide for Choosing Product Feedback Tools
Many business owners face this challenge, often relying on guesswork instead of real insights. Product feedback can change that. It allows you to hear directly from your customers, helping you refine your products, fix problems, and keep them satisfied. Read on to discover how understanding and using feedback can transform your business!
Oct 28, 2024
Luke Bae
Syncly Update
Syncly Update: Workflows
Workflows (formerly Notification) feature helps you stay informed about important new feedback or significant spikes and drops in trends. You can also subscribe to receive the dashboard updates. This way, your team can quickly identify and respond to feedback trends together.
Oct 23, 2024
Luke Bae
Insights
Best Voice of the Customer Tools in 2024
In this article, we'll explore the top VoC tools available in 2024 and explain why Syncly stands out as a leading solution. Let’s dive into what VoC tools are, their benefits, and the best options to consider.
Oct 18, 2024
Luke Bae
Insights
6 Lessons learned from Syncly’s customer tour 2024
Syncly's co-founders went on a two-week customer tour to visit our valued clients worldwid. Here are the key takeaways from our tour—and why every founder should do this.
Oct 14, 2024
Joseph Lee (CEO)
Insights
Why Feedback Management is Key to Business Success
Effective feedback management allows businesses to listen to customers, make data-driven decisions, and continually refine their products and services. By leveraging tools like Syncly, businesses can simplify feedback collection, turn insights into action, and build a culture that puts customers at the center of everything they do.
Oct 4, 2024
Luke Bae
Best Practice
Virtual wellness & care health tech: How to deliver a top-notch member and patient experience throughout the user journey
With Sycnly’s AI-driven sentiment analysis, Healthtech X now has a comprehensive view of the member’s journey, allowing for in-depth understanding of user sentiment from start to finish and helping identify both positive and negative feedback effectively.
Aug 23, 2024
Luke Bae
Best Practice
Gain full customer visibility throughout a long user journey with Syncly
With Syncly’s real-time feedback collection and dynamic sentiment analysis, Belong is able to gain a unified and detailed view of the customer journey allowing the prompt identification and prioritization of critical issues based on sentiment intensity, thereby improving the efficiency of issue resolution and enhancing overall customer satisfaction.
Aug 16, 2024
Luke Bae
Insights
Webinar Recap: Highlights from “How to Proactively Understand Customer Sentiment Using AI”
In our webinar, our co-founder, Alex Hong, presented insights from Syncly’s latest whitepaper “Master the Art of Sentiment Analysis,” offering a real-world perspective of CX thought leaders on customer sentiment analysis. We were also joined by our all-star panelists who shared their experiences and insights.
Jul 31, 2024
Luke Bae
Syncly Update
What’s new at Syncly: AI Search
Syncly team's goal is to create an easy and streamlined experience for everyone – not just the CX team – to access VoC data. We designed AI Search to facilitate simple yet accurate searches, quick trend identification, and convenient sharing.
Jul 23, 2024
Luke Bae
Insights
Making VoC (Voice of Customer) data flow to the right place
To resolve the problem of VoC data being siloed within CX teams, it is important to designate a specific department to lead improvement initiatives for critical VoC content.
Jul 3, 2024
Joseph Lee (CEO)
Best Practice
Understanding Customer Reviews by Platform
See how Streaming Platform leverages Syncly's automatic feedback summarization for real-time customer insights, consistently enhancing live streaming service and effectively supporting content creators.
Jun 13, 2024
Alex Hong
Best Practice
Voice of the Customers initiative with Syncly AI
See how the Speak CX team consistently enhances their products by taking the Voice of the Customers initiative with Syncly AI.
May 28, 2024
Alex Hong
Best Practice
Tailoring GenAI to customer needs through Syncly AI
See how Gamma product team is successfully delivering higher-quality product offerings and a more positive customer experience with Syncly.
May 7, 2024
Alex Hong
Syncly Update
What’s new at Syncly: Customer AI
WIth Syncly’s new Customer AI feature, you can track customer sentiments to identify happy and at-risk customers and proactively address concerns real-time to enhance overall customer experience.
Apr 26, 2024
Joseph Lee (CEO)
Best Practice
Preventing churn with dynamic sentiment analysis
See how Boundless customer support team is elevating long and painful visa application process as frictionless as possible by engaging with the right customers at the right time.
Apr 8, 2024
Alex Hong / Claire Cho
Syncly Update
Launching Insight beta
We have recently launched Insight beta version, enabling a more holistic AI analytics through 'Semantic unit analysis', making it easier but more thoroughly grasp customer insights.
Apr 4, 2024
Joseph Lee (CEO)
Best Practice
Replacing Productboard with Syncly
Check out our best use case with the Cardda! Carrda replaced productboard with Syncly and built centralized customer feedback analytics and product based on real-time customer inputs on time.
Mar 21, 2024
Claire Cho
Syncly Update
Syncly Update : Dynamic Sentiment Analysis
We are excited to introduce Syncly's Dynamic sentiment analysis, an innovative way to capture sentiment trend throughout each conversation, and across multiple communication channels.
Mar 11, 2024
Joseph Lee (CEO)
Best Practice
Building Single Source of Truth from hundreds of channels on Discord
Check out our best use case with the Terra API! With Syncly, Terra API can build a Single Source of Truth (SSOT) from hundreds of channels on Discord.
Mar 13, 2024
Claire Cho
Insights
Zendesk CX Trends 2024 Highlights and Implications
On February 21, Zendesk hosted a webinar to discuss the key topics in the CX industry for 2024 with experts.
Mar 6, 2024
Gon Lee
Insights
BTS: How We secured Product of the Day on ProductHunt?
On 2/5, we finally unveiled our wholesome Syncly product on ProductHunt — a new way to surface real customer pains with AI feedback analysis, becoming your customer expert! It was an successful launch on Product Hunt and and here are the proven records we achieved.
Feb 23, 2024
Claire Cho
Others
Announcing SOC 2® Type II Compliance
At Syncly, we are committed to ensuring we deliver the highest standards of security for our customers. One of the ways we’ve demonstrated this commitment is by pursuing SOC 2 Type II compliance.
Dec 4, 2023
Alex Hong
Insights
How to Scale your CX/CS with AI
With leaders from both enterprise and startup world, we were able to get an inside look about how they are leveraging AI to scale their business and the CX/CS team.
Nov 13, 2023
Alex Hong
Others
Syncly raises $3.3m to help cx teams transform customer feedback into actionable insight at scale
Today, we’re excited to announce our Seed round of $3.3m, and the public beta launch of Syncly! - an AI customer feedback analysis for the Customer Experience / Support and the Product team.
Nov 7, 2023
Joseph Lee (Co-Founder & CEO)
Insights
Roadmap Prioritization Hacks with Customer Feedback
In this article, I aim to delve into the concept of "Prioritizing customer feedback" by sharing insights gained from various teams that efficiently manage and analyze Customer Feedback to effectively incorporate it into products or services.
Sep 19, 2023
Spring Park (Growth)
Syncly Update
Introducing Automatic Feedback Summarization
Now, with Syncly, you can quickly grasp the essence of all your feedback in one glance, thanks to our new automatic summarization feature.
Sep 1, 2023
Joseph Lee (CEO)
Best Practice
Replacing Notion with Syncly
Customer Use Case: Navattic
Aug 17, 2023
Alex Hong
Syncly Update
Introducing Linear Integration
Now, you can easily send action items based on Customer insights to Linear and manage them seamlessly.
Jul 24, 2023
Joseph Lee (CEO)
Syncly Update
Introducing Syncly Integration with Zapier
Now you can effortlessly retrieve customer feedback data from various sources to Syncly using Zapier integration.
Jul 7, 2023
Joseph Lee (CEO)
Syncly Update
Introducing Zendesk Integration
Unleash the power of customer feedback analysis with the new Zendesk integration in Syncly.
Jun 29, 2023
Joseph Lee (CEO)
Insights
5 Lessons learned from YC
We believe the YC experience was crucial from Day 1 and we'd like to share 5 key lessons learned through this meaningful process.
Jun 20, 2023
Joseph Lee (CEO)
Syncly Update
New Integration with Front
With just a single click, you can effortlessly connect Syncly with Front and start utilizing the chat or email data from your conversations with customers.
Jun 16, 2023
Joseph Lee (CEO)
Syncly Update
Prioritize Tasks by Customer Impact
With the latest update, we have introduced grouping functionality and fields to prioritize tasks, allowing for more efficient management.
Jun 1, 2023
Joseph Lee (CEO)
AI/NLP
Understanding Embedding: Enhancing Text Data Analysis with AI
In this article, we will talk about the concept of embedding, which is one of the important concepts in AI.
May 26, 2023
Kyle Kim (AI Lead)
Syncly Update
Prioritize customer feedback by impact
With this update, you can quickly identify the importance of trending issues by prioritizing them.
May 24, 2023
Joseph Lee (CEO)
Syncly Update
Keyword Tracker
You can now track keywords related to competitors, specific features, and more.
May 19, 2023
Joseph Lee (CEO)
Syncly Update
Customer feedback Auto-Categorization
In this update, we have added a model that automatically categorizes feedback data into 5 different categories.
May 8, 2023
Joseph Lee (CEO)
Others
How to export emails to CSV on Mac OS
In this comprehensive guide, we will show you how to effortlessly export your emails to a CSV file using the Mail, Script Editor, and Numbers app on Mac OS.
Feb 10, 2023
Joseph Lee (CEO)
Insights
How to turn Customer Feedback into actionable insights
In order to truly benefit from customer feedback, you need to know how to turn it into actionable insights that can drive business growth.
Jan 23, 2023
Joseph Lee (CEO)
Insights
Analytics tools for Improving CX Workflow
Analytics is a powerful tool for understanding customer behavior and identifying areas for improvement in the customer experience (CX) workflow.
Jan 12, 2023
Joseph Lee (CEO)
Insights
Using Feedback Analytics to Enhance Customer Experience Management
There are many different ways that feedback analytics can be used to enhance customer experience management.
Jan 2, 2023
Joseph Lee (CEO)
Insights
How SaaS Companies collect User Feedback in open online spaces
To get a better understanding of how these companies are collecting user feedback in open online spaces, we'd like to highlight some of the most popular methods and tools.
Dec 22, 2022
Joseph Lee (CEO)
Insights
How to achieve PLG with Founder of Sendbird
We were able to hear about the characteristics of B2B SaaS, which customers actually pay for, and what conditions a product with PLG attributes satisfies.
Oct 18, 2022
Joseph Lee (CEO)
Syncly Blog
All Posts
Insights
Syncly Update
Best Practices
AI / NLP
Others
Insights
NPS Analysis Guide: Gain Customer Insights & Boost Retention
The Net Promoter Score (NPS) helps measure customer loyalty and satisfaction. By analyzing NPS effectively, businesses can use feedback to drive growth and success.
Nov 8, 2024
Luke Bae
Insights
How AI Uncovers Hidden Customer Feedback Problems
Discover how AI reveals hidden customer feedback problems and improves experience.
Nov 1, 2024
Luke Bae
Insights
Ultimate Guide for Choosing Product Feedback Tools
Many business owners face this challenge, often relying on guesswork instead of real insights. Product feedback can change that. It allows you to hear directly from your customers, helping you refine your products, fix problems, and keep them satisfied. Read on to discover how understanding and using feedback can transform your business!
Oct 28, 2024
Luke Bae
Syncly Update
Syncly Update: Workflows
Workflows (formerly Notification) feature helps you stay informed about important new feedback or significant spikes and drops in trends. You can also subscribe to receive the dashboard updates. This way, your team can quickly identify and respond to feedback trends together.
Oct 23, 2024
Luke Bae
Insights
Best Voice of the Customer Tools in 2024
In this article, we'll explore the top VoC tools available in 2024 and explain why Syncly stands out as a leading solution. Let’s dive into what VoC tools are, their benefits, and the best options to consider.
Oct 18, 2024
Luke Bae
Insights
6 Lessons learned from Syncly’s customer tour 2024
Syncly's co-founders went on a two-week customer tour to visit our valued clients worldwid. Here are the key takeaways from our tour—and why every founder should do this.
Oct 14, 2024
Joseph Lee (CEO)
Insights
Why Feedback Management is Key to Business Success
Effective feedback management allows businesses to listen to customers, make data-driven decisions, and continually refine their products and services. By leveraging tools like Syncly, businesses can simplify feedback collection, turn insights into action, and build a culture that puts customers at the center of everything they do.
Oct 4, 2024
Luke Bae
Best Practice
Virtual wellness & care health tech: How to deliver a top-notch member and patient experience throughout the user journey
With Sycnly’s AI-driven sentiment analysis, Healthtech X now has a comprehensive view of the member’s journey, allowing for in-depth understanding of user sentiment from start to finish and helping identify both positive and negative feedback effectively.
Aug 23, 2024
Luke Bae
Best Practice
Gain full customer visibility throughout a long user journey with Syncly
With Syncly’s real-time feedback collection and dynamic sentiment analysis, Belong is able to gain a unified and detailed view of the customer journey allowing the prompt identification and prioritization of critical issues based on sentiment intensity, thereby improving the efficiency of issue resolution and enhancing overall customer satisfaction.
Aug 16, 2024
Luke Bae
Insights
Webinar Recap: Highlights from “How to Proactively Understand Customer Sentiment Using AI”
In our webinar, our co-founder, Alex Hong, presented insights from Syncly’s latest whitepaper “Master the Art of Sentiment Analysis,” offering a real-world perspective of CX thought leaders on customer sentiment analysis. We were also joined by our all-star panelists who shared their experiences and insights.
Jul 31, 2024
Luke Bae
Syncly Update
What’s new at Syncly: AI Search
Syncly team's goal is to create an easy and streamlined experience for everyone – not just the CX team – to access VoC data. We designed AI Search to facilitate simple yet accurate searches, quick trend identification, and convenient sharing.
Jul 23, 2024
Luke Bae
Insights
Making VoC (Voice of Customer) data flow to the right place
To resolve the problem of VoC data being siloed within CX teams, it is important to designate a specific department to lead improvement initiatives for critical VoC content.
Jul 3, 2024
Joseph Lee (CEO)
Best Practice
Understanding Customer Reviews by Platform
See how Streaming Platform leverages Syncly's automatic feedback summarization for real-time customer insights, consistently enhancing live streaming service and effectively supporting content creators.
Jun 13, 2024
Alex Hong
Best Practice
Voice of the Customers initiative with Syncly AI
See how the Speak CX team consistently enhances their products by taking the Voice of the Customers initiative with Syncly AI.
May 28, 2024
Alex Hong
Best Practice
Tailoring GenAI to customer needs through Syncly AI
See how Gamma product team is successfully delivering higher-quality product offerings and a more positive customer experience with Syncly.
May 7, 2024
Alex Hong
Syncly Update
What’s new at Syncly: Customer AI
WIth Syncly’s new Customer AI feature, you can track customer sentiments to identify happy and at-risk customers and proactively address concerns real-time to enhance overall customer experience.
Apr 26, 2024
Joseph Lee (CEO)
Best Practice
Preventing churn with dynamic sentiment analysis
See how Boundless customer support team is elevating long and painful visa application process as frictionless as possible by engaging with the right customers at the right time.
Apr 8, 2024
Alex Hong / Claire Cho
Syncly Update