At Syncly, we are committed to ensuring we deliver the highest standards of security for our customers. One of the ways we’ve demonstrated this commitment is by pursuing SOC 2 Type II compliance.

With leaders from both enterprise and startup world, we were able to get an inside look about how they are leveraging AI to scale their business and the CX/CS team.

Today, we’re excited to announce our Seed round of $3.3m, and the public beta launch of Syncly! - an AI customer feedback analysis for the Customer Experience / Support and the Product team.

In this article, I aim to delve into the concept of "Prioritizing customer feedback" by sharing insights gained from various teams that efficiently manage and analyze Customer Feedback to effectively incorporate it into products or services.

Now, with Syncly, you can quickly grasp the essence of all your feedback in one glance, thanks to our new automatic summarization feature.

Customer Use Case: Navattic

Now, you can easily send action items based on Customer insights to Linear and manage them seamlessly.

Now you can effortlessly retrieve customer feedback data from various sources to Syncly using Zapier integration.

Unleash the power of customer feedback analysis with the new Zendesk integration in Syncly.

We believe the YC experience was crucial from Day 1 and we'd like to share 5 key lessons learned through this meaningful process.

With just a single click, you can effortlessly connect Syncly with Front and start utilizing the chat or email data from your conversations with customers.

With the latest update, we have introduced grouping functionality and fields to prioritize tasks, allowing for more efficient management.

In this article, we will talk about the concept of embedding, which is one of the important concepts in AI.

With this update, you can quickly identify the importance of trending issues by prioritizing them.

You can now track keywords related to competitors, specific features, and more.

In this update, we have added a model that automatically categorizes feedback data into 5 different categories.

In this comprehensive guide, we will show you how to effortlessly export your emails to a CSV file using the Mail, Script Editor, and Numbers app on Mac OS.

In order to truly benefit from customer feedback, you need to know how to turn it into actionable insights that can drive business growth.

Analytics is a powerful tool for understanding customer behavior and identifying areas for improvement in the customer experience (CX) workflow.

There are many different ways that feedback analytics can be used to enhance customer experience management.

To get a better understanding of how these companies are collecting user feedback in open online spaces, we'd like to highlight some of the most popular methods and tools.

We were able to hear about the characteristics of B2B SaaS, which customers actually pay for, and what conditions a product with PLG attributes satisfies.