Syncly Blog

All Posts

Insights

Syncly Update

Best Practices

AI / NLP

Others

Voice of the Customers initiative with Syncly AI

Best Practice

Voice of the Customers initiative with Syncly AI

See how the Speak CX team consistently enhances their products by taking the Voice of the Customers initiative with Syncly AI.

May 28, 2024

Alex Hong

Tailoring GenAI to customer needs through Syncly AI

Best Practice

Tailoring GenAI to customer needs through Syncly AI

See how Gamma product team is successfully delivering higher-quality product offerings and a more positive customer experience with Syncly.

May 7, 2024

Alex Hong

what's new in Customer AI

Syncly Update

What’s new at Syncly: Customer AI

WIth Syncly’s new Customer AI feature, you can track customer sentiments to identify happy and at-risk customers and proactively address concerns real-time to enhance overall customer experience.

Apr 26, 2024

Joseph Lee (CEO)

Preventing churn with dynamic sentiment analysis (Bi-directional sync with Front)

Best Practice

Preventing churn with dynamic sentiment analysis

See how Boundless customer support team is elevating long and painful visa application process as frictionless as possible by engaging with the right customers at the right time.

Apr 8, 2024

Alex Hong / Claire Cho

Syncly Insight beta

Syncly Update

Launching Insight beta

We have recently launched Insight beta version, enabling a more holistic AI analytics through 'Semantic unit analysis', making it easier but more thoroughly grasp customer insights.

Apr 4, 2024

Joseph Lee (CEO)

Cardda uses Syncly as a customer analytics tool.

Best Practice

Replacing Productboard with Syncly

Check out our best use case with the Cardda! Carrda replaced productboard with Syncly and built centralized customer feedback analytics and product based on real-time customer inputs on time.

Mar 21, 2024

Claire Cho

syncly sentiment trend analysis

Syncly Update

Syncly Update : Dynamic Sentiment Analysis

We are excited to introduce Syncly's Dynamic sentiment analysis, an innovative way to capture sentiment trend throughout each conversation, and across multiple communication channels.

Mar 11, 2024

Joseph Lee (CEO)

Terra API SSOT Discord Syncly

Best Practice

Building Single Source of Truth from hundreds of channels on Discord

Check out our best use case with the Terra API! With Syncly, Terra API can build a Single Source of Truth (SSOT) from hundreds of channels on Discord.

Mar 13, 2024

Claire Cho

zendesk cx trends 2024 highlights and implications

Insights

Zendesk CX Trends 2024 Highlights and Implications

On February 21, Zendesk hosted a webinar to discuss the key topics in the CX industry for 2024 with experts.

Mar 6, 2024

Gon Lee

Insights

BTS: How We secured Product of the Day on ProductHunt?

On 2/5, we finally unveiled our wholesome Syncly product on ProductHunt — a new way to surface real customer pains with AI feedback analysis, becoming your customer expert! It was an successful launch on Product Hunt and and here are the proven records we achieved.

Feb 23, 2024

Claire Cho

syncly is now soc2 type2 compliant

Others

Announcing SOC 2® Type II Compliance

At Syncly, we are committed to ensuring we deliver the highest standards of security for our customers. One of the ways we’ve demonstrated this commitment is by pursuing SOC 2 Type II compliance.

Dec 4, 2023

Alex Hong

How to Scale your CXCS with AI

Insights

How to Scale your CX/CS with AI

With leaders from both enterprise and startup world, we were able to get an inside look about how they are leveraging AI to scale their business and the CX/CS team.

Nov 13, 2023

Alex Hong

Syncly raises 3.3M

Others

Syncly raises $3.3m to help cx teams transform customer feedback into actionable insight at scale

Today, we’re excited to announce our Seed round of $3.3m, and the public beta launch of Syncly! - an AI customer feedback analysis for the Customer Experience / Support and the Product team.

Nov 7, 2023

Joseph Lee (Co-Founder & CEO)

Roadmap Prioritization Hacks with Customer Feedback

Insights

Roadmap Prioritization Hacks with Customer Feedback

In this article, I aim to delve into the concept of "Prioritizing customer feedback" by sharing insights gained from various teams that efficiently manage and analyze Customer Feedback to effectively incorporate it into products or services.

Sep 19, 2023

Spring Park (Growth)

syncly update automatic feedback summarization

Syncly Update

Introducing Automatic Feedback Summarization

Now, with Syncly, you can quickly grasp the essence of all your feedback in one glance, thanks to our new automatic summarization feature.

Sep 1, 2023

Joseph Lee (CEO)

syncly-navattic-best-practice-use-case

Best Practice

Replacing Notion with Syncly

Customer Use Case: Navattic

Aug 17, 2023

Alex Hong

syncly update - linear integration

Syncly Update

Introducing Linear Integration

Now, you can easily send action items based on Customer insights to Linear and manage them seamlessly.

Jul 24, 2023

Joseph Lee (CEO)

syncly update zapier integration

Syncly Update

Introducing Syncly Integration with Zapier

Now you can effortlessly retrieve customer feedback data from various sources to Syncly using Zapier integration.

Jul 7, 2023

Joseph Lee (CEO)

zendesk and syncly integration

Syncly Update

Introducing Zendesk Integration

Unleash the power of customer feedback analysis with the new Zendesk integration in Syncly.

Jun 29, 2023

Joseph Lee (CEO)

5 lessons learned from y combinator

Insights

5 Lessons learned from YC

We believe the YC experience was crucial from Day 1 and we'd like to share 5 key lessons learned through this meaningful process.

Jun 20, 2023

Joseph Lee (CEO)

front and syncly integration

Syncly Update

New Integration with Front

With just a single click, you can effortlessly connect Syncly with Front and start utilizing the chat or email data from your conversations with customers.

Jun 16, 2023

Joseph Lee (CEO)

syncly task updated

Syncly Update

Prioritize Tasks by Customer Impact

With the latest update, we have introduced grouping functionality and fields to prioritize tasks, allowing for more efficient management.

Jun 1, 2023

Joseph Lee (CEO)

what is embedding

AI/NLP

Understanding Embedding: Enhancing Text Data Analysis with AI

In this article, we will talk about the concept of embedding, which is one of the important concepts in AI.

May 26, 2023

Kyle Kim (AI Lead)

syncly update insight

Syncly Update

Prioritize customer feedback by impact

With this update, you can quickly identify the importance of trending issues by prioritizing them.

May 24, 2023

Joseph Lee (CEO)

keyword tracker

Syncly Update

Keyword Tracker

You can now track keywords related to competitors, specific features, and more.

May 19, 2023

Joseph Lee (CEO)

syncly update category

Syncly Update

Customer feedback Auto-Categorization

In this update, we have added a model that automatically categorizes feedback data into 5 different categories.

May 8, 2023

Joseph Lee (CEO)

How to export emails to CSV on Mac OS

Others

How to export emails to CSV on Mac OS

In this comprehensive guide, we will show you how to effortlessly export your emails to a CSV file using the Mail, Script Editor, and Numbers app on Mac OS.

Feb 10, 2023

Joseph Lee (CEO)

how to turn customer feedback into actionable insights

Insights

How to turn Customer Feedback into actionable insights

In order to truly benefit from customer feedback, you need to know how to turn it into actionable insights that can drive business growth.

Jan 23, 2023

Joseph Lee (CEO)

Analytics tools for Improving CX Workflow

Insights

Analytics tools for Improving CX Workflow

Analytics is a powerful tool for understanding customer behavior and identifying areas for improvement in the customer experience (CX) workflow.

Jan 12, 2023

Joseph Lee (CEO)

Insights

Using Feedback Analytics to Enhance Customer Experience Management

There are many different ways that feedback analytics can be used to enhance customer experience management.

Jan 2, 2023

Joseph Lee (CEO)

How SaaS Companies collect User Feedback in open online spaces

Insights

How SaaS Companies collect User Feedback in open online spaces

To get a better understanding of how these companies are collecting user feedback in open online spaces, we'd like to highlight some of the most popular methods and tools.

Dec 22, 2022

Joseph Lee (CEO)

how to achieve plg with founder of sendbird

Insights

How to achieve PLG with Founder of Sendbird

We were able to hear about the characteristics of B2B SaaS, which customers actually pay for, and what conditions a product with PLG attributes satisfies.

Oct 18, 2022

Joseph Lee (CEO)

Syncly Blog

All Posts

Insights

Syncly Update

Best Practices

AI / NLP

Others

Voice of the Customers initiative with Syncly AI

Best Practice

Voice of the Customers initiative with Syncly AI

See how the Speak CX team consistently enhances their products by taking the Voice of the Customers initiative with Syncly AI.

May 28, 2024

Alex Hong

Tailoring GenAI to customer needs through Syncly AI

Best Practice

Tailoring GenAI to customer needs through Syncly AI

See how Gamma product team is successfully delivering higher-quality product offerings and a more positive customer experience with Syncly.

May 7, 2024

Alex Hong

what's new in Customer AI

Syncly Update

What’s new at Syncly: Customer AI

WIth Syncly’s new Customer AI feature, you can track customer sentiments to identify happy and at-risk customers and proactively address concerns real-time to enhance overall customer experience.

Apr 26, 2024

Joseph Lee (CEO)

Preventing churn with dynamic sentiment analysis (Bi-directional sync with Front)

Best Practice

Preventing churn with dynamic sentiment analysis

See how Boundless customer support team is elevating long and painful visa application process as frictionless as possible by engaging with the right customers at the right time.

Apr 8, 2024

Alex Hong / Claire Cho

Syncly Insight beta

Syncly Update

Launching Insight beta

We have recently launched Insight beta version, enabling a more holistic AI analytics through 'Semantic unit analysis', making it easier but more thoroughly grasp customer insights.

Apr 4, 2024

Joseph Lee (CEO)

Cardda uses Syncly as a customer analytics tool.

Best Practice

Replacing Productboard with Syncly

Check out our best use case with the Cardda! Carrda replaced productboard with Syncly and built centralized customer feedback analytics and product based on real-time customer inputs on time.

Mar 21, 2024

Claire Cho

syncly sentiment trend analysis

Syncly Update

Syncly Update : Dynamic Sentiment Analysis

We are excited to introduce Syncly's Dynamic sentiment analysis, an innovative way to capture sentiment trend throughout each conversation, and across multiple communication channels.

Mar 11, 2024

Joseph Lee (CEO)

Terra API SSOT Discord Syncly

Best Practice

Building Single Source of Truth from hundreds of channels on Discord

Check out our best use case with the Terra API! With Syncly, Terra API can build a Single Source of Truth (SSOT) from hundreds of channels on Discord.

Mar 13, 2024

Claire Cho

zendesk cx trends 2024 highlights and implications

Insights

Zendesk CX Trends 2024 Highlights and Implications

On February 21, Zendesk hosted a webinar to discuss the key topics in the CX industry for 2024 with experts.

Mar 6, 2024

Gon Lee

Insights

BTS: How We secured Product of the Day on ProductHunt?

On 2/5, we finally unveiled our wholesome Syncly product on ProductHunt — a new way to surface real customer pains with AI feedback analysis, becoming your customer expert! It was an successful launch on Product Hunt and and here are the proven records we achieved.

Feb 23, 2024

Claire Cho

syncly is now soc2 type2 compliant

Others

Announcing SOC 2® Type II Compliance

At Syncly, we are committed to ensuring we deliver the highest standards of security for our customers. One of the ways we’ve demonstrated this commitment is by pursuing SOC 2 Type II compliance.

Dec 4, 2023

Alex Hong

How to Scale your CXCS with AI

Insights

How to Scale your CX/CS with AI

With leaders from both enterprise and startup world, we were able to get an inside look about how they are leveraging AI to scale their business and the CX/CS team.

Nov 13, 2023

Alex Hong

Syncly raises 3.3M

Others

Syncly raises $3.3m to help cx teams transform customer feedback into actionable insight at scale

Today, we’re excited to announce our Seed round of $3.3m, and the public beta launch of Syncly! - an AI customer feedback analysis for the Customer Experience / Support and the Product team.

Nov 7, 2023

Joseph Lee (Co-Founder & CEO)

Roadmap Prioritization Hacks with Customer Feedback

Insights

Roadmap Prioritization Hacks with Customer Feedback

In this article, I aim to delve into the concept of "Prioritizing customer feedback" by sharing insights gained from various teams that efficiently manage and analyze Customer Feedback to effectively incorporate it into products or services.

Sep 19, 2023

Spring Park (Growth)

syncly update automatic feedback summarization

Syncly Update

Introducing Automatic Feedback Summarization

Now, with Syncly, you can quickly grasp the essence of all your feedback in one glance, thanks to our new automatic summarization feature.

Sep 1, 2023

Joseph Lee (CEO)

syncly-navattic-best-practice-use-case

Best Practice

Replacing Notion with Syncly

Customer Use Case: Navattic

Aug 17, 2023

Alex Hong

syncly update - linear integration

Syncly Update

Introducing Linear Integration

Now, you can easily send action items based on Customer insights to Linear and manage them seamlessly.

Jul 24, 2023

Joseph Lee (CEO)

syncly update zapier integration

Syncly Update

Introducing Syncly Integration with Zapier

Now you can effortlessly retrieve customer feedback data from various sources to Syncly using Zapier integration.

Jul 7, 2023

Joseph Lee (CEO)

zendesk and syncly integration

Syncly Update

Introducing Zendesk Integration

Unleash the power of customer feedback analysis with the new Zendesk integration in Syncly.

Jun 29, 2023

Joseph Lee (CEO)

5 lessons learned from y combinator

Insights

5 Lessons learned from YC

We believe the YC experience was crucial from Day 1 and we'd like to share 5 key lessons learned through this meaningful process.

Jun 20, 2023

Joseph Lee (CEO)

front and syncly integration

Syncly Update

New Integration with Front

With just a single click, you can effortlessly connect Syncly with Front and start utilizing the chat or email data from your conversations with customers.

Jun 16, 2023

Joseph Lee (CEO)

syncly task updated

Syncly Update

Prioritize Tasks by Customer Impact

With the latest update, we have introduced grouping functionality and fields to prioritize tasks, allowing for more efficient management.

Jun 1, 2023

Joseph Lee (CEO)

what is embedding

AI/NLP

Understanding Embedding: Enhancing Text Data Analysis with AI

In this article, we will talk about the concept of embedding, which is one of the important concepts in AI.

May 26, 2023

Kyle Kim (AI Lead)

syncly update insight

Syncly Update

Prioritize customer feedback by impact

With this update, you can quickly identify the importance of trending issues by prioritizing them.

May 24, 2023

Joseph Lee (CEO)

keyword tracker

Syncly Update

Keyword Tracker

You can now track keywords related to competitors, specific features, and more.

May 19, 2023

Joseph Lee (CEO)

syncly update category

Syncly Update

Customer feedback Auto-Categorization

In this update, we have added a model that automatically categorizes feedback data into 5 different categories.

May 8, 2023

Joseph Lee (CEO)

How to export emails to CSV on Mac OS

Others

How to export emails to CSV on Mac OS

In this comprehensive guide, we will show you how to effortlessly export your emails to a CSV file using the Mail, Script Editor, and Numbers app on Mac OS.

Feb 10, 2023

Joseph Lee (CEO)

how to turn customer feedback into actionable insights

Insights

How to turn Customer Feedback into actionable insights

In order to truly benefit from customer feedback, you need to know how to turn it into actionable insights that can drive business growth.

Jan 23, 2023

Joseph Lee (CEO)

Analytics tools for Improving CX Workflow

Insights

Analytics tools for Improving CX Workflow

Analytics is a powerful tool for understanding customer behavior and identifying areas for improvement in the customer experience (CX) workflow.

Jan 12, 2023

Joseph Lee (CEO)

Insights

Using Feedback Analytics to Enhance Customer Experience Management

There are many different ways that feedback analytics can be used to enhance customer experience management.

Jan 2, 2023

Joseph Lee (CEO)

How SaaS Companies collect User Feedback in open online spaces

Insights

How SaaS Companies collect User Feedback in open online spaces

To get a better understanding of how these companies are collecting user feedback in open online spaces, we'd like to highlight some of the most popular methods and tools.

Dec 22, 2022

Joseph Lee (CEO)

how to achieve plg with founder of sendbird

Insights

How to achieve PLG with Founder of Sendbird

We were able to hear about the characteristics of B2B SaaS, which customers actually pay for, and what conditions a product with PLG attributes satisfies.

Oct 18, 2022

Joseph Lee (CEO)

Syncly Blog

All Posts

Insights

Syncly Update

Best Practices

AI / NLP

Others

Voice of the Customers initiative with Syncly AI

Best Practice

Voice of the Customers initiative with Syncly AI

See how the Speak CX team consistently enhances their products by taking the Voice of the Customers initiative with Syncly AI.

May 28, 2024

Alex Hong

Tailoring GenAI to customer needs through Syncly AI

Best Practice

Tailoring GenAI to customer needs through Syncly AI

See how Gamma product team is successfully delivering higher-quality product offerings and a more positive customer experience with Syncly.

May 7, 2024

Alex Hong

what's new in Customer AI

Syncly Update

What’s new at Syncly: Customer AI

WIth Syncly’s new Customer AI feature, you can track customer sentiments to identify happy and at-risk customers and proactively address concerns real-time to enhance overall customer experience.

Apr 26, 2024

Joseph Lee (CEO)

Preventing churn with dynamic sentiment analysis (Bi-directional sync with Front)

Best Practice

Preventing churn with dynamic sentiment analysis

See how Boundless customer support team is elevating long and painful visa application process as frictionless as possible by engaging with the right customers at the right time.

Apr 8, 2024

Alex Hong / Claire Cho

Syncly Insight beta

Syncly Update

Launching Insight beta

We have recently launched Insight beta version, enabling a more holistic AI analytics through 'Semantic unit analysis', making it easier but more thoroughly grasp customer insights.

Apr 4, 2024

Joseph Lee (CEO)

Cardda uses Syncly as a customer analytics tool.

Best Practice

Replacing Productboard with Syncly

Check out our best use case with the Cardda! Carrda replaced productboard with Syncly and built centralized customer feedback analytics and product based on real-time customer inputs on time.

Mar 21, 2024

Claire Cho

syncly sentiment trend analysis

Syncly Update

Syncly Update : Dynamic Sentiment Analysis

We are excited to introduce Syncly's Dynamic sentiment analysis, an innovative way to capture sentiment trend throughout each conversation, and across multiple communication channels.

Mar 11, 2024

Joseph Lee (CEO)

Terra API SSOT Discord Syncly

Best Practice

Building Single Source of Truth from hundreds of channels on Discord

Check out our best use case with the Terra API! With Syncly, Terra API can build a Single Source of Truth (SSOT) from hundreds of channels on Discord.

Mar 13, 2024

Claire Cho

zendesk cx trends 2024 highlights and implications

Insights

Zendesk CX Trends 2024 Highlights and Implications

On February 21, Zendesk hosted a webinar to discuss the key topics in the CX industry for 2024 with experts.

Mar 6, 2024

Gon Lee

Insights

BTS: How We secured Product of the Day on ProductHunt?

On 2/5, we finally unveiled our wholesome Syncly product on ProductHunt — a new way to surface real customer pains with AI feedback analysis, becoming your customer expert! It was an successful launch on Product Hunt and and here are the proven records we achieved.

Feb 23, 2024

Claire Cho

syncly is now soc2 type2 compliant

Others

Announcing SOC 2® Type II Compliance

At Syncly, we are committed to ensuring we deliver the highest standards of security for our customers. One of the ways we’ve demonstrated this commitment is by pursuing SOC 2 Type II compliance.

Dec 4, 2023

Alex Hong

How to Scale your CXCS with AI

Insights

How to Scale your CX/CS with AI

With leaders from both enterprise and startup world, we were able to get an inside look about how they are leveraging AI to scale their business and the CX/CS team.

Nov 13, 2023

Alex Hong

Syncly raises 3.3M

Others

Syncly raises $3.3m to help cx teams transform customer feedback into actionable insight at scale

Today, we’re excited to announce our Seed round of $3.3m, and the public beta launch of Syncly! - an AI customer feedback analysis for the Customer Experience / Support and the Product team.

Nov 7, 2023

Joseph Lee (Co-Founder & CEO)

Roadmap Prioritization Hacks with Customer Feedback

Insights

Roadmap Prioritization Hacks with Customer Feedback

In this article, I aim to delve into the concept of "Prioritizing customer feedback" by sharing insights gained from various teams that efficiently manage and analyze Customer Feedback to effectively incorporate it into products or services.

Sep 19, 2023

Spring Park (Growth)

syncly update automatic feedback summarization

Syncly Update

Introducing Automatic Feedback Summarization

Now, with Syncly, you can quickly grasp the essence of all your feedback in one glance, thanks to our new automatic summarization feature.

Sep 1, 2023

Joseph Lee (CEO)

syncly-navattic-best-practice-use-case

Best Practice

Replacing Notion with Syncly

Customer Use Case: Navattic

Aug 17, 2023

Alex Hong

syncly update - linear integration

Syncly Update

Introducing Linear Integration

Now, you can easily send action items based on Customer insights to Linear and manage them seamlessly.

Jul 24, 2023

Joseph Lee (CEO)

syncly update zapier integration

Syncly Update

Introducing Syncly Integration with Zapier

Now you can effortlessly retrieve customer feedback data from various sources to Syncly using Zapier integration.

Jul 7, 2023

Joseph Lee (CEO)

zendesk and syncly integration

Syncly Update

Introducing Zendesk Integration

Unleash the power of customer feedback analysis with the new Zendesk integration in Syncly.

Jun 29, 2023

Joseph Lee (CEO)

5 lessons learned from y combinator

Insights

5 Lessons learned from YC

We believe the YC experience was crucial from Day 1 and we'd like to share 5 key lessons learned through this meaningful process.

Jun 20, 2023

Joseph Lee (CEO)

front and syncly integration

Syncly Update

New Integration with Front

With just a single click, you can effortlessly connect Syncly with Front and start utilizing the chat or email data from your conversations with customers.

Jun 16, 2023

Joseph Lee (CEO)

syncly task updated

Syncly Update

Prioritize Tasks by Customer Impact

With the latest update, we have introduced grouping functionality and fields to prioritize tasks, allowing for more efficient management.

Jun 1, 2023

Joseph Lee (CEO)

what is embedding

AI/NLP

Understanding Embedding: Enhancing Text Data Analysis with AI

In this article, we will talk about the concept of embedding, which is one of the important concepts in AI.

May 26, 2023

Kyle Kim (AI Lead)

syncly update insight

Syncly Update

Prioritize customer feedback by impact

With this update, you can quickly identify the importance of trending issues by prioritizing them.

May 24, 2023

Joseph Lee (CEO)

keyword tracker

Syncly Update

Keyword Tracker

You can now track keywords related to competitors, specific features, and more.

May 19, 2023

Joseph Lee (CEO)

syncly update category

Syncly Update

Customer feedback Auto-Categorization

In this update, we have added a model that automatically categorizes feedback data into 5 different categories.

May 8, 2023

Joseph Lee (CEO)

How to export emails to CSV on Mac OS

Others

How to export emails to CSV on Mac OS

In this comprehensive guide, we will show you how to effortlessly export your emails to a CSV file using the Mail, Script Editor, and Numbers app on Mac OS.

Feb 10, 2023

Joseph Lee (CEO)

how to turn customer feedback into actionable insights

Insights

How to turn Customer Feedback into actionable insights

In order to truly benefit from customer feedback, you need to know how to turn it into actionable insights that can drive business growth.

Jan 23, 2023

Joseph Lee (CEO)

Analytics tools for Improving CX Workflow

Insights

Analytics tools for Improving CX Workflow

Analytics is a powerful tool for understanding customer behavior and identifying areas for improvement in the customer experience (CX) workflow.

Jan 12, 2023

Joseph Lee (CEO)

Insights

Using Feedback Analytics to Enhance Customer Experience Management

There are many different ways that feedback analytics can be used to enhance customer experience management.

Jan 2, 2023

Joseph Lee (CEO)

How SaaS Companies collect User Feedback in open online spaces

Insights

How SaaS Companies collect User Feedback in open online spaces

To get a better understanding of how these companies are collecting user feedback in open online spaces, we'd like to highlight some of the most popular methods and tools.

Dec 22, 2022

Joseph Lee (CEO)

how to achieve plg with founder of sendbird

Insights

How to achieve PLG with Founder of Sendbird

We were able to hear about the characteristics of B2B SaaS, which customers actually pay for, and what conditions a product with PLG attributes satisfies.

Oct 18, 2022

Joseph Lee (CEO)

Get started with Syncly today

Sign up for a free trial

Book a Demo

Get started with Syncly today

Sign up for a free trial

Book a Demo

Get started with

Syncly today

Sign up for a free trial

Book a Demo