In addition to our first takeaway from the 2024 Syncly Customer Tour, we’d like to share more, now with video testimonials from our customers.

The Net Promoter Score (NPS) helps measure customer loyalty and satisfaction. By analyzing NPS effectively, businesses can use feedback to drive growth and success.

Discover how AI reveals hidden customer feedback problems and improves experience.

Many business owners face this challenge, often relying on guesswork instead of real insights. Product feedback can change that. It allows you to hear directly from your customers, helping you refine your products, fix problems, and keep them satisfied. Read on to discover how understanding and using feedback can transform your business!

Workflows (formerly Notification) feature helps you stay informed about important new feedback or significant spikes and drops in trends. You can also subscribe to receive the dashboard updates. This way, your team can quickly identify and respond to feedback trends together.

In this article, we'll explore the top VoC tools available in 2024 and explain why Syncly stands out as a leading solution. Let’s dive into what VoC tools are, their benefits, and the best options to consider.

Syncly's co-founders went on a two-week customer tour to visit our valued clients worldwid. Here are the key takeaways from our tour—and why every founder should do this.

Effective feedback management allows businesses to listen to customers, make data-driven decisions, and continually refine their products and services. By leveraging tools like Syncly, businesses can simplify feedback collection, turn insights into action, and build a culture that puts customers at the center of everything they do.

With Sycnly’s AI-driven sentiment analysis, Healthtech X now has a comprehensive view of the member’s journey, allowing for in-depth understanding of user sentiment from start to finish and helping identify both positive and negative feedback effectively.

With Syncly’s real-time feedback collection and dynamic sentiment analysis, Belong is able to gain a unified and detailed view of the customer journey allowing the prompt identification and prioritization of critical issues based on sentiment intensity, thereby improving the efficiency of issue resolution and enhancing overall customer satisfaction.

In our webinar, our co-founder, Alex Hong, presented insights from Syncly’s latest whitepaper “Master the Art of Sentiment Analysis,” offering a real-world perspective of CX thought leaders on customer sentiment analysis. We were also joined by our all-star panelists who shared their experiences and insights.

Syncly team's goal is to create an easy and streamlined experience for everyone – not just the CX team – to access VoC data. We designed AI Search to facilitate simple yet accurate searches, quick trend identification, and convenient sharing.

To resolve the problem of VoC data being siloed within CX teams, it is important to designate a specific department to lead improvement initiatives for critical VoC content.

See how Streaming Platform leverages Syncly's automatic feedback summarization for real-time customer insights, consistently enhancing live streaming service and effectively supporting content creators.

See how the Speak CX team consistently enhances their products by taking the Voice of the Customers initiative with Syncly AI.

See how Gamma product team is successfully delivering higher-quality product offerings and a more positive customer experience with Syncly.

WIth Syncly’s new Customer AI feature, you can track customer sentiments to identify happy and at-risk customers and proactively address concerns real-time to enhance overall customer experience.

See how Boundless customer support team is elevating long and painful visa application process as frictionless as possible by engaging with the right customers at the right time.

We have recently launched Insight beta version, enabling a more holistic AI analytics through 'Semantic unit analysis', making it easier but more thoroughly grasp customer insights.

Check out our best use case with the Cardda! Carrda replaced productboard with Syncly and built centralized customer feedback analytics and product based on real-time customer inputs on time.

We are excited to introduce Syncly's Dynamic sentiment analysis, an innovative way to capture sentiment trend throughout each conversation, and across multiple communication channels.

Check out our best use case with the Terra API! With Syncly, Terra API can build a Single Source of Truth (SSOT) from hundreds of channels on Discord.

On February 21, Zendesk hosted a webinar to discuss the key topics in the CX industry for 2024 with experts.

On 2/5, we finally unveiled our wholesome Syncly product on ProductHunt — a new way to surface real customer pains with AI feedback analysis, becoming your customer expert! It was an successful launch on Product Hunt and and here are the proven records we achieved.

At Syncly, we are committed to ensuring we deliver the highest standards of security for our customers. One of the ways we’ve demonstrated this commitment is by pursuing SOC 2 Type II compliance.

With leaders from both enterprise and startup world, we were able to get an inside look about how they are leveraging AI to scale their business and the CX/CS team.

Today, we’re excited to announce our Seed round of $3.3m, and the public beta launch of Syncly! - an AI customer feedback analysis for the Customer Experience / Support and the Product team.

In this article, I aim to delve into the concept of "Prioritizing customer feedback" by sharing insights gained from various teams that efficiently manage and analyze Customer Feedback to effectively incorporate it into products or services.

Now, with Syncly, you can quickly grasp the essence of all your feedback in one glance, thanks to our new automatic summarization feature.

Customer Use Case: Navattic

Now, you can easily send action items based on Customer insights to Linear and manage them seamlessly.

Now you can effortlessly retrieve customer feedback data from various sources to Syncly using Zapier integration.

Unleash the power of customer feedback analysis with the new Zendesk integration in Syncly.

We believe the YC experience was crucial from Day 1 and we'd like to share 5 key lessons learned through this meaningful process.

With just a single click, you can effortlessly connect Syncly with Front and start utilizing the chat or email data from your conversations with customers.

With the latest update, we have introduced grouping functionality and fields to prioritize tasks, allowing for more efficient management.

In this article, we will talk about the concept of embedding, which is one of the important concepts in AI.

With this update, you can quickly identify the importance of trending issues by prioritizing them.

You can now track keywords related to competitors, specific features, and more.

In this update, we have added a model that automatically categorizes feedback data into 5 different categories.

In this comprehensive guide, we will show you how to effortlessly export your emails to a CSV file using the Mail, Script Editor, and Numbers app on Mac OS.

In order to truly benefit from customer feedback, you need to know how to turn it into actionable insights that can drive business growth.

Analytics is a powerful tool for understanding customer behavior and identifying areas for improvement in the customer experience (CX) workflow.

There are many different ways that feedback analytics can be used to enhance customer experience management.

To get a better understanding of how these companies are collecting user feedback in open online spaces, we'd like to highlight some of the most popular methods and tools.

We were able to hear about the characteristics of B2B SaaS, which customers actually pay for, and what conditions a product with PLG attributes satisfies.