Syncly Blog



Syncly Update
Syncly Update
Announcing SOC 2® Type II Compliance
Announcing SOC 2® Type II Compliance
At Syncly, we are committed to ensuring we deliver the highest standards of security for our customers. One of the ways we’ve demonstrated this commitment is by pursuing SOC 2 Type II compliance.
At Syncly, we are committed to ensuring we deliver the highest standards of security for our customers. One of the ways we’ve demonstrated this commitment is by pursuing SOC 2 Type II compliance.
Alex Hong
Alex Hong
Dec 4, 2023
Dec 4, 2023



Blogs
Blogs
How to Scale your CX/CS with AI
How to Scale your CX/CS with AI
With leaders from both enterprise and startup world, we were able to get an inside look about how they are leveraging AI to scale their business and the CX/CS team.
With leaders from both enterprise and startup world, we were able to get an inside look about how they are leveraging AI to scale their business and the CX/CS team.
Alex Hong
Alex Hong
Nov 13, 2023
Nov 13, 2023



Blogs
Blogs
Syncly raises $3.3m to help cx teams transform customer feedback into actionable insight at scale
Syncly raises $3.3m to help cx teams transform customer feedback into actionable insight at scale
Today, we’re excited to announce our Seed round of $3.3m, and the public beta launch of Syncly! - an AI customer feedback analysis for the Customer Experience / Support and the Product team.
Today, we’re excited to announce our Seed round of $3.3m, and the public beta launch of Syncly! - an AI customer feedback analysis for the Customer Experience / Support and the Product team.
Joseph Lee (Co-Founder & CEO)
Joseph Lee (Co-Founder & CEO)
Nov 7, 2023
Nov 7, 2023



Blogs
Blogs
Roadmap Prioritization Hacks with Customer Feedback
Roadmap Prioritization Hacks with Customer Feedback
In this article, I aim to delve into the concept of "Prioritizing customer feedback" by sharing insights gained from various teams that efficiently manage and analyze Customer Feedback to effectively incorporate it into products or services.
In this article, I aim to delve into the concept of "Prioritizing customer feedback" by sharing insights gained from various teams that efficiently manage and analyze Customer Feedback to effectively incorporate it into products or services.
Spring Park (Growth)
Spring Park (Growth)
Sep 19, 2023
Sep 19, 2023



Syncly Update
Syncly Update
Introducing Automatic Feedback Summarization
Introducing Automatic Feedback Summarization
Now, with Syncly, you can quickly grasp the essence of all your feedback in one glance, thanks to our new automatic summarization feature.
Now, with Syncly, you can quickly grasp the essence of all your feedback in one glance, thanks to our new automatic summarization feature.
Joseph Lee (CEO)
Joseph Lee (CEO)
Sep 1, 2023
Sep 1, 2023



Blogs
Blogs
Replacing Notion with Syncly
Replacing Notion with Syncly
Customer Use Case: Navattic
Customer Use Case: Navattic
Alex Hong
Alex Hong
Aug 17, 2023
Aug 17, 2023



Blogs
Blogs
Introducing Linear Integration
Introducing Linear Integration
Now, you can easily send action items based on Customer insights to Linear and manage them seamlessly.
Now, you can easily send action items based on Customer insights to Linear and manage them seamlessly.
Joseph Lee (CEO)
Joseph Lee (CEO)
Jul 24, 2023
Jul 24, 2023



Blogs
Blogs
Introducing Syncly Integration with Zapier
Introducing Syncly Integration with Zapier
Now you can effortlessly retrieve customer feedback data from various sources to Syncly using Zapier integration.
Now you can effortlessly retrieve customer feedback data from various sources to Syncly using Zapier integration.
Joseph Lee (CEO)
Joseph Lee (CEO)
Jul 7, 2023
Jul 7, 2023



Blogs
Blogs
Introducing Zendesk Integration
Introducing Zendesk Integration
Unleash the power of customer feedback analysis with the new Zendesk integration in Syncly.
Unleash the power of customer feedback analysis with the new Zendesk integration in Syncly.
Joseph Lee (CEO)
Joseph Lee (CEO)
Jun 29, 2023
Jun 29, 2023



Team Story
Team Story
5 Lessons learned from YC
5 Lessons learned from YC
We believe the YC experience was crucial from Day 1 and we'd like to share 5 key lessons learned through this meaningful process.
We believe the YC experience was crucial from Day 1 and we'd like to share 5 key lessons learned through this meaningful process.
Joseph Lee (CEO)
Joseph Lee (CEO)
Jun 20, 2023
Jun 20, 2023



Syncly Update
Syncly Update
New Integration with Front
New Integration with Front
With just a single click, you can effortlessly connect Syncly with Front and start utilizing the chat or email data from your conversations with customers.
With just a single click, you can effortlessly connect Syncly with Front and start utilizing the chat or email data from your conversations with customers.
Joseph Lee (CEO)
Joseph Lee (CEO)
Jun 16, 2023
Jun 16, 2023



Blogs
Blogs
Prioritize Tasks by Customer Impact
Prioritize Tasks by Customer Impact
With the latest update, we have introduced grouping functionality and fields to prioritize tasks, allowing for more efficient management.
With the latest update, we have introduced grouping functionality and fields to prioritize tasks, allowing for more efficient management.
Joseph Lee (CEO)
Joseph Lee (CEO)
Jun 1, 2023
Jun 1, 2023



AI
AI
Understanding Embedding: Enhancing Text Data Analysis with AI
Understanding Embedding: Enhancing Text Data Analysis with AI
In this article, we will talk about the concept of embedding, which is one of the important concepts in AI.
In this article, we will talk about the concept of embedding, which is one of the important concepts in AI.
Kyle Kim (AI Lead)
Kyle Kim (AI Lead)
May 26, 2023
May 26, 2023



Blogs
Blogs
Prioritize customer feedback by impact
Prioritize customer feedback by impact
With this update, you can quickly identify the importance of trending issues by prioritizing them.
With this update, you can quickly identify the importance of trending issues by prioritizing them.
Joseph Lee (CEO)
Joseph Lee (CEO)
May 24, 2023
May 24, 2023



Blogs
Blogs
Keyword Tracker
Keyword Tracker
You can now track keywords related to competitors, specific features, and more.
You can now track keywords related to competitors, specific features, and more.
Joseph Lee (CEO)
Joseph Lee (CEO)
May 19, 2023
May 19, 2023



Syncly Update
Syncly Update
Customer feedback Auto-Categorization
Customer feedback Auto-Categorization
In this update, we have added a model that automatically categorizes feedback data into 5 different categories.
In this update, we have added a model that automatically categorizes feedback data into 5 different categories.
Joseph Lee (CEO)
Joseph Lee (CEO)
May 8, 2023
May 8, 2023



Syncly Guide
Syncly Guide
How to export emails to CSV on Mac OS
How to export emails to CSV on Mac OS
In this comprehensive guide, we will show you how to effortlessly export your emails to a CSV file using the Mail, Script Editor, and Numbers app on Mac OS.
In this comprehensive guide, we will show you how to effortlessly export your emails to a CSV file using the Mail, Script Editor, and Numbers app on Mac OS.
Joseph Lee (CEO)
Joseph Lee (CEO)
Feb 10, 2023
Feb 10, 2023



Blogs
Blogs
How to turn Customer Feedback into actionable insights
How to turn Customer Feedback into actionable insights
In order to truly benefit from customer feedback, you need to know how to turn it into actionable insights that can drive business growth.
In order to truly benefit from customer feedback, you need to know how to turn it into actionable insights that can drive business growth.
Joseph Lee (CEO)
Joseph Lee (CEO)
Jan 23, 2023
Jan 23, 2023



Blogs
Blogs
Analytics tools for Improving CX Workflow
Analytics tools for Improving CX Workflow
Analytics is a powerful tool for understanding customer behavior and identifying areas for improvement in the customer experience (CX) workflow.
Analytics is a powerful tool for understanding customer behavior and identifying areas for improvement in the customer experience (CX) workflow.
Joseph Lee (CEO)
Joseph Lee (CEO)
Jan 12, 2023
Jan 12, 2023



Blogs
Blogs
Using Feedback Analytics to Enhance Customer Experience Management
Using Feedback Analytics to Enhance Customer Experience Management
There are many different ways that feedback analytics can be used to enhance customer experience management.
There are many different ways that feedback analytics can be used to enhance customer experience management.
Joseph Lee (CEO)
Joseph Lee (CEO)
Jan 2, 2023
Jan 2, 2023



Blogs
Blogs
How SaaS Companies collect User Feedback in open online spaces
How SaaS Companies collect User Feedback in open online spaces
To get a better understanding of how these companies are collecting user feedback in open online spaces, we'd like to highlight some of the most popular methods and tools.
To get a better understanding of how these companies are collecting user feedback in open online spaces, we'd like to highlight some of the most popular methods and tools.
Joseph Lee (CEO)
Joseph Lee (CEO)
Dec 22, 2022
Dec 22, 2022



Blogs
Blogs
How to achieve PLG with Founder of Sendbird
How to achieve PLG with Founder of Sendbird
We were able to hear about the characteristics of B2B SaaS, which customers actually pay for, and what conditions a product with PLG attributes satisfies.
We were able to hear about the characteristics of B2B SaaS, which customers actually pay for, and what conditions a product with PLG attributes satisfies.
Joseph Lee (CEO)
Joseph Lee (CEO)
Oct 18, 2022
Oct 18, 2022
Get started with Syncly today
Sign up for a free trial
Book a Demo
Get started with Syncly today
Sign up for a free trial
Book a Demo
Get started with
Syncly today
Sign up for a free trial
Book a Demo