Sentiment Analysis
Sentiment Analysis
Get holistic visibility across the entire user journey to identify at-risk customers before churn, allowing proactive action to improve retention.
No more wasting time putting together weekly VoC report.
Easily monitor trend and share visualized customer insight to align teams quickly, take more action.
No more wasting time putting together weekly VoC report.
Easily monitor trend and share visualized customer insight to align teams quickly, take more action.
Key Features
Dynamic
Sentiment AnalysisAnalyze customer sentiment in real-time across a various data sources for proactive actions
Sentiment Monitor
Monitor sentiment status and trends across all interactions within a certain time frame.
Negative
Sentiment AlertsReal-time negative sentiment alerts for proactive actions and churn prevention.
Agent View
Monitor sentiment distribution by an agent or team for improved management efficiency.
Dynamic
Sentiment AnalysisAnalyze customer sentiment in real-time across a various data sources for proactive actions
Sentiment Monitor
Monitor sentiment status and trends across all interactions within a certain time frame.
Negative
Sentiment AlertsReal-time negative sentiment alerts for proactive actions and churn prevention.
Agent View
Monitor sentiment distribution by an agent or team for improved management efficiency.
Dynamic sentiment analysis
Analyze sentiments
across user journey
Analyze sentiments
across user journey
Analyze sentiments
across user journey
Use real-time dynamic sentiment analysis to evaluate customer emotions across multiple data sources, enabling proactive actions that reduce churn and improve customer satisfaction.
Use real-time dynamic sentiment analysis to evaluate customer emotions across multiple data sources, enabling proactive actions that reduce churn and improve customer satisfaction.
Learn more
Sentiment Monitor
Proactively monitor customer sentiment trend
Proactively monitor customer sentiment trend
Proactively monitor customer sentiment trend
Find out how customers have interacted at every step of the customer lifecycle and monitor customers' feelings throughout the entire customer journey.
Find out how customers have interacted at every step of the customer lifecycle and monitor customers' feelings throughout the entire customer journey.
Learn more
negative Sentiment Alerts
Timely alerts
for immediate action
Timely alerts
for immediate action
Timely alerts
for immediate action
Receive alerts instantly when negative sentiment is detected, allowing teams to proactively address high-risk concerns, increase customer experience, and prevent churn
Receive alerts instantly when negative sentiment is detected, allowing teams to proactively address high-risk concerns, increase customer experience, and prevent churn
Learn more
Agent view
Track sentiment
by agent or team
Track sentiment
by agent or team
Track sentiment
by agent or team
Holistically monitor sentiment distribution by an individual agents or team to set best practices, track performance, and improve management efficiency
Holistically monitor sentiment distribution by an individual agents or team to set best practices, track performance, and improve management efficiency
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Customer Feedback Analysis: A Step-by-Step Guide to Actionable Insights
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Talk to a
Customer Expert Today
Sign up for a free trial
Book a demo