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At Thematic, it takes minimum a couple weeks to a few months to set up your data. With Syncly, you can set up your workspace on your own within a day.
Syncly provides one-click integration with your existing tech stacks, including Intercom, Zendesk, Front, Slack, Zoom, etc., and instantly ingests data, which can be completed in a few minutes.
At Syncly, you can set up your taxonomy based on predefined themes. Or let our AI analyze and set up taxonomy based on trending topics within minutes. Now, you are ready to get your customer feedback auto-categorized and get insights instantly.
At Thematic, the significance of feedback is measured by either volume or sentiment only.
With Syncly, you can measure the significance based on revenue impact along with other important metrics that matter the most to your team. CX and product decision makings are now based on unbiased and transparent priority. No more persuasion fatigue from never ending team meetings.
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Thematic analyzes sentiment based on the entire conversation, providing a snapshot of the customer state.
Syncly analyzes the sentiment trend throughout the strings of communication which can be much more accurate in detecting customers that left the conversation unhappy.
With richer context in customer sentiment, now you have clear visibility on what drives positive/negative customer experience and the biggest gaps in the customer experience that your team needs to focus on with urgency.