Identify negative sentiment changes across the user journey all the way to the customer level. Take proactive and timely actions to prevent churn.
Sentiment analysis across user journey
Find out how customers have interacted at every step of the customer lifecycle and monitor customers' feelings throughout the entire customer journey. Identify potential issues such as poor product quality, long response times, and inconsistent information.
Agent view
Monitor the sentiment distribution of completed interactions by individual agents or team from the agents view. Set up best practices from the case of agents or teams with the most desirable output.