Your guide to evaluating SaaS solutions for your customer-centric team that drive customer retention, team collaboration, and business growth. The ultimate goal of this handbook is to empower your team to do what they do best: help your customers succeed and drive real business impact.

To guide teams through the journey of sentiment analysis, the Syncly team published a whitepaper distilling the survey takeaways from over 400 CX leaders. In the following webinar, our co-founder, Alex Hong, presented insights from the white paper. Our all-star panelists also joined us and shared their experiences and insights.